ComplaintsforEnhanced Patio Concepts, LLC
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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contracted with ***********************, the owner of Enhanced Patio Concepts, LLC on June 8, 2022 to purchase and install a louvered roof (pergola) for my patio, paying him a down payment of half the estimated cost ($7,171.20). He said it would take 2 months for the manufacturer to make the structure. Fast forward to September, after weeks of delay, every excuse in the book and no installation date in sight, I called the manufacturer who said **** never ordered any materials for it. Upon learning that he's lied the entire time about it being a "supply issue", I cancelled the project. It's now October and he has still not refunded my deposit.Customer response
11/04/2022
**** had indicated that he'd pay me back by Oct. 31st. That, of course, has not happened. So, I'm in the process of filing a civil suit in ********* but please see below for the communications string between us over the past several weeks/months.He's dragging out paying me because I refuse to sign his totally pointless form which basically says the project is cancelled which I've notified him repeatedly of.Has he responded to the complaint yet? I'm assuming he has not.Cheers,Drea
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.