ComplaintsforS.C. Nickols, LLC
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Complaint Details
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Initial Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I took my taxes in the last week of February. I have not received my taxes back. They won't talk to me. No information back! Nothing!!! My family has been using Nickols acct. for *****. or more. I don't know if they lost them or anything. I don't know what to do.Initial Complaint
01/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
SC Nickols has been filing our State/Fed. tax returns for years. As I do each year, I provided Nickols with all of the documents needed to file our 2021 income tax returns in March of 2021. We moved to MI in August of 2021. Beginning in 2022, I contact Nickols to ask for a copy of our tax returns. We were told they would be mailed. After some time, I contacted the office once again to request copies, and again after that, and again, and again. No less than 25 phone calls have been made to the office requesting copies of our 2021 tax returns. I was always assured the taxes were filed and copies would be mailed. As we are now into 2023, the issue has become more urgent. I need copies to complete our 2022 tax returns. Two weeks ago, I called and was told, by ******************************* that he would "personally" overnight copies of our 2021 tax returns. Nothing was sent. Last week I made one more call and was once again assured the returns were in the mail. FINALLY on Saturday, January 21, I received copies of our 2021 tax returns only, no additional documentation was included. However, I also noted that our 2021 income taxes were stamped" "filed January 12, 2023!" ********** never filed our 2021 tax returns in 2022.Not only is this a complete disregard to my requests, more importantly, the contractual obligation to file our 2021 income taxes was ignored. We now face potential penalties for not filing our 2021 taxes appropriately.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.