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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got a truck loan through this company. I got insurance on the vehicle through State ************ Farm ended up not being able to insure the truck because it was too heavy of a vehicle so they pointed me in the direction of another insurance company that could. So I had insurance on the truck for 30 days then a period of about 45 days where there was no possibility of getting insurance because it took that long for the new insurance company to underwrite insurance on this truck. 2 months later I get a call from black hawk community credit union saying that I need to provide proof of insurance and so I did. They were very rude to me and were not willing to help sort this issue out. They ended up charging me roughly $7,840 for around 45 days of lapse of insurance. There has been no help and no way to sort this out through the company. Fast forward 4-5 months I get a call saying that Im going to have a late payment on my credit history if I dont pay them extra each month and I ask for the amount and the lady says $1860 roughly. The original monthly payment was $1193 and I said how did it raise that high? The lady says there must be a mistake in the system for the price of 7840$ and trys to transfer me to the highest up manager that time and time again doesnt answer or gets extremely rude and has issues dealing with this matter. So no I have gotten no calls back. And they just dinged my credit report with a late charge when the lady told me it was a mistake and they would fix the amount. Mean while their own company set up automated payments every month. They claim they have contacted me and I have received zero calls, texts, or mailed letters to rectify this issue.I would like the credit report corrected and the amount of $7840 removed from my loan for falsely charging me when I have stated emails from another lady at the company which they have now fired stating they never bought insurance and dont have a policy in place to prove it to me.
Business response
03/21/2024
Dear ****************,
We acknowledge your concerns regarding your experience with our services. Please be informed that we have taken the matter seriously and have initiated legal action to address it. Because of this legal action we are unable to expound on any further information. We remain committed to resolving this issue in accordance with the law and ensuring that all parties involved are treated fairly. You have been contacted by our attorney and all further concerns in this matter must be addressed with them.
Initial Complaint
08/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a new house in Feb, auto and home insurance were supposed to be bundled. Through ******************* who i have come to find out basically sublets me to Progressive. Anyway, ***** contacted me 3 months later asking for proof of insurance, all i had was a mortgage statement that said "mortgage", they said that wont work. The lady i was working with had gone on vacation or was sick for a few days, dont remember which it was to be honest. I tried to get proof from them, only for a week later. to find out it didnt get bundled ( second large booboo we had purchasing the house) so i had to set up insurance obviously...reached out to them and got it done. All BHCCU told me was that i had to show them proof, and they wouldnt charge me a premium for insurance. Fair enough( remind you they have never asked in 3 years for this) So my agent called and spoke to someone and confirmed insurance. ******* her name was maybe? Or *****? Anyways, i looked on line only to find they still charged me 3k. AFTER i reached out to THEM, i was able to get a refund...WHAT A JOKE. THEY RETURNED. 1K OUT OF 3K. And claim the remaining covers those months missed...Excuse me? Paying for a service you never provided?? What if i crashed my truck? They were covering it? Basically, i still had insurance, without having insurance...apparently.. And raised my payment. I didnt do anything! Nothing intentional! I just want my payments back to normal and the 2k off of my loan. Thats it. Thank you.Side note: Still cant get someone to call me backBusiness response
08/15/2022
**SEE ATTACHED DOCUMENT**
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.