ComplaintsforUtopia Nail and Spa, LLC
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Complaint Details
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Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
My sister and I booked a manicure at Utopia ********** 2 on Monday May 9th, 2022 to prepare for my maternity photo shoot and celebrate being 8 months pregnant. I was running about 10 minutes late due to construction traffic, but asked my sister (who arrived 5 minutes early) to let the front desk know Id be there shortly. Rather than doing some simple problem solving, her nail tech (who did not have an upcoming appointment) started her manicure right away, and my nail tech informed me upon arrival thatbecause I was running lateI couldnt get the manicure Id scheduled and asked for. She even went so far as to try and provide a lesser service without asking me if thats what I wanted. When I stopped her, I received an aggressive reply, and then she argued that shed already told me she didnt have time to provide the service Id asked for. I even acknowledged that there may have been a misunderstanding on my part, but I was made to feel so uncomfortable and unwelcome that I considered just walking out and cancelling the service entirely. The manicure I ended up with was poorly shaped, had uneven edges, and angled too far upward, and cost me $50. I even had to book a manicure at a different salon to fix the one I received here. Ive also sent a review, sent an email, and called the salon within a week of receiving this service to get in touch with a manager, express my frustration, and request a refundall of which have yet to be acknowledged. If I could rate this experience as a zero, I would. I've attached photos below of the service I requested at the time of booking the appointment compared to the service I received. The first photo is what I'd requested and had to get done at a different salon after being provided absolutely unacceptable quality and customer service at **********************. The final photo is the reply I received on May 13th after calling, leaving a voicemail, and then another message via form on Utopia's website. This matter remains unresolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.