ComplaintsforRevive Restoration of Madison
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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
It was a partial house fire. They were to replace some fascia and soffits. Original color was green, and the new material didn't match original. So they were to replace the whole house. ***************** estimate was for new fascia new soffits and removal of gutters and put them back up. I changed the color of the fascia and soffits to black, I asked them for a quote for new black gutters. They sent me a text saying they emailed me a quote for "replacing" the gutters. After I reviewed the quote I didn't want them to do it, so I sent a text back saying I will not need you to replace the gutters, I will have someone else do it. So they did the house work but threw away the gutters and I have no gutters on my house!!!! Replace the gutters...,this is where communication is the problem. I use the word they used to describe the estimated quote with.So they offered to remove the "put back up" cost from my bill. Or they should have put them back up! If I have someone else to do my gutters can mean they will paint them black or put up new, this should be my choice and it doesn't mean I will have it done tomorrow. It's been raining and I have no gutters. They offered $1000 off the price for them to put new gutters on my house, but mine where fine just the wrong color. Also the down spouts are the grey color of the house and 6 feet of that is also missing, why?Can you please help me . There are other problems I had with them but this is the worst one.Customer response
08/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Contact Information
Business hours
Today,Open 24 Hours
| MMonday | Open 24 Hours |
|---|---|
| TTuesday | Open 24 Hours |
| WWednesday | Open 24 Hours |
| ThThursday | Open 24 Hours |
| FFriday | Open 24 Hours |
| SaSaturday | Open 24 Hours |
| SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.