ComplaintsforPassion For Paws

I boarded my two cats at Passion for Paws' boarding services for May *****. The boarding paperwork included my permissions for what the boarding staff were permitted to do in the event that my cats developed health issues and I could not be contacted. When I brought my cats home on May 16, upon letting ***** out of her carrier I immediately noticed that she had two significant ulcers on her face, parts of which had scabbed over and parts of which were still glistening (but not bleeding). No one at Passion for Paws had informed me that she had developed these ulcers, and when I called to inquire about what happened I was told they would "investigate" and get back to me. I didn't hear from them for a week, so I called to speak with someone about getting a refund, since I had to seek additional vet care for ***** at a different place, which cost hundreds of dollars. I was told the boarding manager would be back in the office the following day and would call me then. About an hour after speaking with this boarding staff member about receiving a call the next day, I got a call from ********** who brusquely told me that she was going to "handle this now." I tried to explain my concerns, but ********** continuously interrupted me, to the point where I couldn't even respond. She was rude, condescending, and aggressive. She insulted me and accused me of trying to "manipulate the situation" to get free services. She interrupted me again, said "You are no longer our client. We're done here," and hung up on me. Stunned, I called the office again; the call was immediately disconnected. I called again, and ********** answered and told me that if I kept calling, she would "call the police." She directly threatened me simply for seeking answers.On the call, I was not rude and I did not raise my voice. I am autistic, and ************** behavior caused a significant emotional meltdown. Her behavior was beyond unacceptable. I still want a refund but I do not feel safe contacting the office.