Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mad City Windows & Baths has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer ReviewsforMad City Windows & Baths

    Replacement Windows
    HeadquartersMulti Location Business
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Before you can leave a review on bbb.org,

    you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    1,672 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Mark F

      5 stars

      11/20/2024

      Mad City installed a complete shower for us in one day. The installer was wonderful and answered all our questions. The finished product was not only aesthetically pleasing but also highly functional for the safety of seniors. We highly recommend Mad City!
    • Review from Catherine R

      5 stars

      11/20/2024

      They were able to complete my 2 day job in one day. Very pleased with the work.
    • Review from Dan F

      5 stars

      11/20/2024

      Although the price of my tub to shower conversion was quite high, a LOT of things were considered before making the choice. This house is over 135 years old and the tub and tile had been hiding who knows what for probably 8 decades or more so the guarantee that they would fix any and everything that was bad or wrong was a big big factor, then, most of the time, when you buy something cheap, you get something cheaply made and of little quality, thats not the case here. Next was the lifetime guarantee, thats something else coming from a company that will be here in the future. When you add that all up, I decided better costed more for good reason and I don't mind paying for it. But then comes the installer Matthew, he and his partner (?)Darren(?) were the best workers, they were ready with answers to any of my questions, they were always on the positive never finding fault or talking negatively about anything that they had to remedy, only finding the positive side of the problem. And I would like to give a special thank you to Kaylee ********** for being there on the phone and email to get me updated with any information or to answer a question whenever I had one. Thank you so very much Kaylee. ******
    • Review from Kathie M

      5 stars

      11/20/2024

      This company does quality work and it is completed quickly and properly.
    • Review from Cindy E

      5 stars

      11/18/2024

      I would highly recommend Mad City Windows and Baths! They did a complete bath to shower conversion in one day! It is beautiful! Their customer service cannot be matched. Everything was explained very well and when I called with a question prior to the remodel, they called me back in less then 5 minutes. Always very helpful in every way. There was absolutely no pressure to hire the company. Cost was also very affordable and they use the best materials and have guarantees no other company can offer. Everyone I dealt with was very kind, respectful and very knowledgeable. Hands down the best experience I have had!
    • Review from Marion S

      5 stars

      11/18/2024

      This is an outstanding company and were very professional we had 2 tub shower combos we had one replaced with a walk in shower the other with a new tub shower combo Mad City was great.
    • Review from mary S

      5 stars

      11/16/2024

      They transformed my bathroom in one day! They were very professional and they did a great job with my tub/shower surround installation.
    • Review from Arnold D

      5 stars

      11/15/2024

      Mad City installed a new tub and tub surround for us. There were some special considerations for our project which included them having to build a new wall for the back of the surround and also they had to cover a window. They worked very efficiently and were in and out in 2 days. We couldn't be happier with the quality of their work and materials. We highly recommend them! Job No.: ******
    • Review from Jason T

      5 stars

      11/15/2024

      Mad City did a great job installing our walk-in shower. We love the new shower, so much better than the tup/shower we replaced. We had some small issues to address afterward and they have been very responsive and quick to address them and answer any questions we have.Job No.: *******
    • Review from Briana and Alex H

      5 stars

      11/15/2024

      Aaron did a fantastic job on the install !! Very impressed with his work. Everyone was very polite, professional and yet down to earth. Just being themselves and that's what we liked. Whenever I called someone always picked up no matter the time. We had a very small mishap that they took care of immediately and I'm a happy camper. So happy with the work that was done. I can't believe my shower walls look so amazing.**** and ****** ********

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.