ComplaintsforKohl's Corporation

Department Stores

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Initial Complaint
11/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a ****************** Heated Blanket in December 2023 from ****** online. It included a five year manufacturer's warranty. It is now November 2024 and the blanket has stopped working. I have attempted to contact the manufacturer but I have found out that business announced it was going out of business in October 2023. I am not able to redeem that warranty on the blanket. I reached out to ****** to inquire if there was something they could offer since they were selling product from a company that was out of business. I was told there was nothing they could do.
Business response
11/22/2024
We apologize for our customer's disappointment. We have initiated a refund for the blanket on Order Number ending 4209 to the original form of tender. $33.64 will reflect on the Customer's Card statement within 7 days and $19.74 ****** Cash coupon has been emailed. We recommend that the customer dispose of the item.

Thank you,
Customer response
11/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
11/18/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Received an email stating end of day Monday November 17 to pick up order. Monday early received email saying order was cancelled. Called store and in their system showed pick up date of Sunday so cancelled. Asked why the difference between store and email....must have been a glitch they said. This happened to me another time a while back and I never reordered. Response again.... A glitch. ***** a great associate went and found the items. Now I need to go into store and provide email so I can repurchase items at same price. Instead of just picking up items now need to get in line and wait....inconvenient. Perhaps it's time to check into the glitches in pick up system. Have a second different order to pick up with same date of pick up, today, and that order is fine. Time to do some research.
Business response
11/20/2024
We apologize for our Customer's disappointment. We appreciate the feedback regarding pickup times, dates and expiration notices and are having our ************************** review. For the frustration caused a Courtesy $15 ****** Cash Coupon has been emailed to the Customer.
Information regarding Buy Online Free Store Pickup *******************************************************
Thank you,
Customer response
11/20/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
11/17/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered items online to pick up in the store. I received two emails from Kohls, both of which said I had until end of business on Sat., Nov. 16 to pick up my order. Kohls cancelled my order at 1:32 Sat. morning. The first service *** I spoke to said the store would reconstitute my order. It didnt. The second *** told me to reorder the items and Kohls would refund me the price difference (and shipping). Some of the items were out of stock, but I was able to reorder some. But after I submitted my order, the *** would only refund me $8. Shipping alone was $8.95. After doing the math, I determined Kohls owed me $20.97. Kohls refused to pay. I called back one further time trying to get help. This time, I was offered $15 Kohls cash. Kohls created this problem, and they just dont care about fixing it. They keep on misleading meover a relatively small amount of money. Whats wrong with them?
Business response
11/19/2024
We apologize for our customer's disappointment. Our records show a $21 refund has been initiated to **** Card ending 9115. The credit will reflect on the Customer's statement within the next 7 days.

Thank you,
Customer response
11/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *********
Initial Complaint
11/17/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a pair of boots and it was delivered to me 11/14. I shipped it the next day through *** drop off box. I used the return shipping label they put in my box. I forgot to get the tracking number before dropping off the package. I contacted Kohls and told me that i need to give them the tracking number so they can give me my refund. They want me to get it from ***. I called *** they do not have a way to give me that information. So now I do not know where is the package as Kohls do not show the status of the return package on my order. They deny to know the status of the package that is associated to my order even if they are the one who provided the shipping label to my order but they are telling me without the tracking number i cannot get my refund if they cannot prove it is delivered back to them..I do not know what else to do Order# ********** Paid: ***** and ***** kohls cash
Business response
11/19/2024
We apologize for our customer's disappointment. The labels provided with the Orders are not prepaid labels. If Customer put it in a *** drop box, we recommend she contact *** to retrieve the item as they will not ship if it wasn't paid for.

Thank you,
Customer response
11/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

Nhaneth *****
Customer response
11/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Nhaneth *****
Initial Complaint
11/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is in reference to a previous BBB complaint from September 2023.A corporate representative, ****, issued $40 ****** Cash as compensation for a faulty **** gift card reward. When I explained that I don't normally reside in the ** and wouldn't be able to use the ****** Cash within its 2-month expiry date, she said I could contact her directly at her corporate number to have the credit reissued at my convenience.Unfortunately, I never received a response to multiple call attempts or voicemails throughout the past year, so I am submitting this complaint to request the reissue of the aforementioned $40 ****** Cash.Since I have provided the email address associated with my ****** account, further contact from the company is not necessary unless further details are needed.
Business response
11/18/2024
We apologize for our customer's disappointment. The $40 ****** Cash Coupon has been emailed to the customer today.

Thank you,
Customer response
11/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
11/15/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Per the merchants return policy, they allow non receipted returns in exchange for a merchandise credit for the last lowest selling price of the item. I brought an item into store and they gave me a merchandise gift card which is now deemed invalid. It has never been used. Upon calling the number multiple timee on the back of the card for gift card customer service, i was told it was being looked into. It has now been almost two months and still nothing. They have the item i returned and i have no credit. This goes against their return policy and i feel like i am basically getting robbed.
Business response
11/19/2024
We apologize for our customer's disappointment. ****************************** are requesting the Original Purchase Receipt Information for further review. Please have customer respond wih the Order Number or Receipt and we will be happy to find a resolution.

Thank you,
Customer response
11/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not have the original receipt. That is why the item was returned non-receipted and in accordance with the companies return policy, a merchandise credit was issued. The merchandise credit card and store receipt have both been provided. Please reissue or reinstate credit as the store is in possession of the non receipted item and it goes against your policy to not issue a merchandise credit after already accepting the item.

Regards,

**** Brave
Business response
11/20/2024
Our ************************** have been trying to contact the Customer to disuss this issue. The phone number provided in this claim states it is no longer in service. Please have the Customer provide a current contact phone number.

Thank you,
Customer response
11/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please email me with a resolution. Email address has been provided in the claim.

Regards,

**** Brave
Business response
11/21/2024
The Customer is now in contact via email with our ************************** regarding this issue.

Thank you,
Customer response
11/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They still refuse to honor store credit. They state the original order is required which defeats the purpose of non receipted returns that they allow per policy. I also provided the card number and in store non receipted receipt in the BBB claim. The store already accepted and took back the item and in return issued a merchandise credit. They also refuse to return to me my item.

Our stores may be able to help locate the original purchase to process a refund. If we are unable to locate your purchase, you may still return the items as a non-receipted return. You will receive a Kohls Merchandise Credit based on the lowest discounted 13-week sale price for the item(s) you are returning. Additional processing may be required. We may ask for a valid ID, so please have one handy just in case

Regards,

**** Brave
Initial Complaint
11/13/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I set up to do a pickup for an order at the Kohls ********* location in *******, **. After receiving notification that my order was ready, I went to the store and the employees could not find any of my order, which included two blankets, a pair of childs jeans, and a white belt that Id had ordered into the store. After over a half hour of looking, the Kohls employees ended up re-filling my order from stock on the floor. This did not include the belt, which I had to reorder myself. A week later, I got an email from Kohls reminding me to pick up the order that I already had. I ignored it. Later, Kohls issued an incorrect refund and then, realizing their error, they took the fund back out of my account. I had no objection to this as they shouldnt have refunded me in the first place, except that they took the amount out of my account TWICE. I have already spent several hours on this issue with Kohls and had to call their customer service line to try to get my money back. The *** there said she was unable to help me and gave me an 800 number to call that does not appear to be correct. This has been an issue of mistakes made by Kohls ***eatedly, requiring me to use my limited time to try to resolve it. I have shopped at Kohls for years now and have never had so many problems with them as I have with this one order.
Business response
11/15/2024
We apologize for our customer's disappointment. ****************************** have keyed in a credit to the original form of payment in the amount of $22.41. This will reflect on the Customer's statement within the next 7 days.

Thank you,
Customer response
11/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ******
Initial Complaint
11/12/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an online order for store pick up. I called the store because I wasn't going to be able to pick it up because I chose the wrong store location. They said if I didnt pick it up that it would cancel and I wouldn't be charged. I never got a cancelation email and I noticed a charge on my bak statement. I called kohls back and they said it was marked picked up by mistake and to contact customer service to fix the error. I contacted customer service and they said there was nothing they could do that the store has to release the refund. But the store said it's technically an online order (not an order done in store) so they have no control over it and customer service would be the ones best to help me. I've gone back and fourth with them and have gotten nowhere. Very inconsiderate to put a customer through this.
Business response
11/14/2024
We apologize for our customer's disappointment. Our records indicate the $36.44 is being refund to the original form of tender on Order Number ending 9928. This will reflect on the customer's statement within the next 7 days.

Thank you,
Customer response
11/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ****
Initial Complaint
11/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I used my ****** cash and paid additional $16.16 to place an order on 11/04/24. After couple hours, my order was canceled while the items are still in stocks. My Kohls Cash were never refunded. I contacted customer service and the *** said there was Kohls tech issue caused my order was canceled and my kohls cash would come back after 24hrs. However, my Kohls cash was no where to find after two days, so I contacted customer service again. This time, the person said I need to wait 7-14 days. I shopped at Kohls about 10 years, this is so wrong. Every time my orders are cancelled, the kohls cash available right away after 1-2 hours. With a bunch of deals for Black Friday, I feel my earned Kohls Cash was hold by ****** purposely because I can't access to them at all to utilize it. My trip is coming up soon and I can't use my earned Kohls cash to buy what I needed. **************** can verify the amount on my order but blame on the Kohls' system issue and didn't help anything beside asking me to wait. I'm very upset and lose my truth to Kohls.
Business response
11/12/2024
We apologize for our customer's disappointment. If ****** cancels your order due to inventory, the ****** Cash will remain active and able to be used. Now that the coupons are expired as of November 10, ************************************************************************** apply to the most recent order placed.

Thank you,
Customer response
11/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Based on Kohls's response, Kohls said my order was canceled due to inventory, my Kolhs Cash should return to my account. However, my ********************** cash never returned to my account, that's why I contacted customer service on the 11/04 and 11/06. Please see the transcript for reference. **************** didn't help me, they tell me to wait first 24hr, then 7 days, and now Kohls responded that my Kohls Cash expires on the 11/10.
How could I use my Kohls Cash if Kohls has never returned my Kohls Cash to me?
Please reissue my EARNED Kohls Cash back for amount of $265, so I can use them. That will resolve my complaint.

Regards,

***** ****
Business response
11/14/2024
We regret the frustration. Our records indicate that a $265 ****** Cash Coupon has been emailed to our customer for resolution of this Complaint.

Thank you,
Customer response
11/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****
Initial Complaint
11/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I went to store to pick up the order ********** yesterday. I was told that it was cancelled because I didn't pick it up on time, although pick up was supposed to expire at the end of the day yesterday. When I asked about the refund, I was told that Kohls Cash I used for the order will be reissued. However, when I got the cancellation email this morning, and Kohls Cash hasn't been reissued.
Business response
11/18/2024
We apologize for our customer's disappointment. Our internal business partners have issued a request to email the customer a Courtesy $149.98 in ****** Cash for the expiration of Order Number ending 3044 since it shows this completed on 11/11 but never received by the Customer.

Thank you,
Customer response
11/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****

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