Customer ReviewsforContinental Properties Company, Inc.

We lived here for 3 years and it was absolutely the worst. Just don't. Smyrna the "Property Manager" is a compulsive liar and just a miserable condescending "person". Upon moving out they tried to charge me almost $400 in bogus charges. Sent the video I made to their corporate office after cleaning and they waived all the made up charges. Also during their monthly inspections they open drawers and look through personal items. Pretty sure they were also coming and going when we were not home too. The corporate office had the nerve to reach out to me and ask for the video again to use as training material. Smyrna is untrainable and needs to be fired immediately. I reached out to the corporate office multiple times during my 3 years of living here to get them to help with the illegal actions of Smyrna and they couldn't even bother to email or call me back. My advice is RUN as fast as you can away from this place.

Terrible customer service. Currently the community is being forced to 'upgrade' the HVAC equipment in each home because the builder was cheap. They are 'fixing' the problem by forcing tenants to endure a week long refit because they need to 'work on several units at once' to show that the project is moving along. So this means instead of completing each home in a few days, they are making the residents endure this for 8 days! When this was brought to management they said "too bad, deal with it!". Unacceptable.

I lived at Sprngs at **************, this is for others who are being SCAMMED out of their money when moving out. Remember these building were made in 2018, so if you see a carpet replacement on your final account statement charges, it's because carpet has a five year shelf life (your move out cost sheet also states $600 for carpet replacement for 5 year life) but they want you to pay to replace with a made up number, while they also get to claim a tax break for depreciation. 1.You receive your final account statement 2.Compare any damages you can to your lease/move-in condition form, also be aware of any labor charges they try and charge you, they can only charge for DAMAGES not LABOR. 3.Send dispute letter, use a template online within 10 days of RECEIVING the letter not when they sent it, send back through FedEx with tracking. 4. Make sure they provide proof that damages were not there before you lived there (they will not do this, as all their intentions is to squeeze a few thousand out of your before you leave and hope you won't fight it). 4. They won't care about your dispute or follow anything the lease clearly states you are not liable for and say your bill will go to collections 5. Remind them if they do not return your deposit with 45 days, as this is your property, you get to sue them for double the amount of your security deposit 6. If they take the legal route, that'slgreat, IT'S ALL A SCARE TACTIC AND THEY HAVE NO PLANS OF THIS GETTING TO COURT 7. If they sue you, this is great, they will never recoup the costs they are trying to get from you with all their lawyer/court fees 8. Go to the legal assistance center and they will help you with the correct documentation for a response, everyone is so nice and helpful 9. From there, their lawyer will try and break a deal with you, at this point, the apartment made no money off their scam from you because they didn't think you would fight 10. Cut a deal or go to court to show the judge these are SCAM ARTISTS!

My application was "lost" in process and it took them a month to finish approving me. They overcharged me $500 at move in and the employee who worked on my application didn't upload a single shred of my information that I sent in. They did not actually refund the overcharge, they credited my account for the next month's rent instead, meaning they held onto my money for 18 days. I was assured of a $500 rebate to be paid 30 days after move in but it wasn't paid. When I emailed about it I was told that I didn't qualify and I had to dig through my correspondence to find the proof that it was offered. It took them an extra two weeks to finally pay out. Aside from that this company uses Realpage, which is being sued by the federal government for price fixing.

Practice ************** against black people in their application process and scam will scam you out of application fee. I reported them to HUD.

During the time I was a resident everyone was cordial. At the time my contract ended, and I gave them the notice I was going to move out (which you have to give a 60-day notice, or you are charged) I was told that I had to pay $350 for someone to come and clean the apartment. I was like ok that is no problem. I came into the office and handed the keys a couple days before my contract ended. The lady that was there was busy doing tours and wasn't able to help me, so she said to leave the keys and that everything was good. A week and a half later I receive the final bill and they are charging me for the carpet replacement. Apparently, there was pet urine, which I don't even have a pet. They did not send the pictures of the carpet with my final statement, but they sent the picture of an outlet that was broken. I called and said I did not see the pictures and I did not have a pet. They said they would look into it and then I received the pictures, but my carpet did not look like the one in the pictures. No guarantees that it was the carpet from my unit. I have read other reviews, and this has happened previously. Please think twice before coming here.

I am a resident at ******* at **** ********* *******. I have lived here for two and a half years and have experienced nothing but problems. Problems I have currently deal with ****** ********* and ******* two vendors that I must engage in order to have Wi-Fi internet, TV and landline telephone. They no longer service television equipment and therefore I have to deal with *******. ******* states that there is no contract with ******* ** **** *********. I have spoken to the manager who is absolutely no help. His name is Grant **********. He does not know how to talk or communicate with other people especially the tenants in this complex. He was a replaced about 6 months ago and at first I thought it was a good replacement but it is now terrible. They're leasing agent whose name is Hillary ******* is probably the rudest person I have ever spoken to. There is not enough room to lift all of the problems I have encountered just within the last 3 months. I will stay that the police had to come to my house to take me to the hospital to get blood transfusions because they were unable to reach me by telephone. I was admitted to the hospital 4 days.