ComplaintsforIntegrity Auto Sales LLC
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Complaint Details
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Initial Complaint
05/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We bought a vehicle from this company and have had issues from day one. The check engine light kept coming on. We have had to make multiple trips to the company to have the vehicle inspected and 'fixed'. I think they knew from the first time that there was an issue with the catalytic converter but they claimed there scanning machine was not working so they tried other small fixes. We ended up having the catalytic converter replaced. We then needed to leave our vehicle at their place of business for a few days to have a catalytic converter sensor worked on (which they said needed to be done at a dealership). The day after we picked up our vehicle we noticed our rear bumper had significant damange. Integrity Auto is claiming it did not happen at their place of business and are refusing to pay for it. We are asking for restitution for the gas we had to pay for the multiple trips, restitution for the catalytic converter we had to purchase and for them to pay for the damage to our rear bumper.Business response
05/27/2022
I am reaching out from Integrity ********* about a complaint filed against my company. The car was dropped off on my lot on March 29th by the owner. It was never touched or moved from where they parked it until March 30th 1:35. I have video proof that shows the car was never touched or ran into by anything. ****** Who runs Integrity Auto Sales, contacted them to inform them that we have the video and that we never damaged the car. After the car left the lot to go to ********************, Customer picked their car up from ********************. Then called Integrity Auto Repair appox a week later stating damage was done to their car. Like what was stated above we have video proof showing the car was not damaged here.If anyone would like to view the video we are willing to show it to them at any time.Customer response
05/28/2022
We bought the car from Integrity Auto Sales which is located in the same building as Integrity Auto who fixed the car. I believe they are a father/son team, where the son sells vehicles out of the same building as his father does auto repair.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.