Customer ReviewsforTender Car

If I could rate them negative stars I would. This place is horrible they charged my insurance company $9,000 and did more damage and NOT one repair. STAY AWAY FROM THEM.

Very helpful and kind will to work with you on car repairs.

I will never I mean never take my car or anyones car to Tender Care. I took my car in May 10 2024 . Didnt get an estimate until a week later. Tried to pick my car up the same day I received my estimate because I could see the ** I was getting. No I cant release the car without the owner being there. But didnt know the number to call him. ** for real. Kept my car and my insurance company had to pay over ***** for storage fee. Never again.

Good experience very pleased with the customer service definitely would recommend friends and family gave me an estimated date and exceeded that date pleased by far with my services!!!!

Absolutely poor communication, lack of trust and poor quality work. First upon dropping vehicle off, was told hwy 100 was closed where I had made the appointment and then had to drive to 717 **********************. Very crappy service at that location. Was suppose to get a ride to rental reservation; that never happened. I just picked my car up today from Jan. 15 till now Feb 27th. Upon checking work completed noticed a scratch on the work completed and repair guy had to put paint back on, then the whole deductible thing is a joke. Still had to come out of pocket for that. As Im inspecting my interior, my loose change is missing from my change cup. Called shop back and still no follow up. My best advise is to not use this collision shop. My life has been a nightmare for the last 40 days. Everytime I would call for update, no one knew nothing; I was always told a different story by different people. They need to train the staff. I was finally told that my part came in but a week later it didnt fit so they had to order a new one that ended up being on back order so they say. my part can in and then it didnt fit. They ended up ordering a new part that was back ordered so they say. All in all I the customer had to keep calling them. Talked to **** at one point and he supposedly set me up for text alerts in which I never received either. Just a bunch of foolery. Was promised 3 different completion dates. Once my car was completed I was told that they could drop it off. That didnt happened. Drivers out sick, decided to go pick up myself and thats where the chipped paint off new bumper was discovered along with missing loose coins inside vehicle. No stars can even be given!!!!!! Dont use!!

Customer service was out of this world. I couldn’t be happier they worked with me on Eliminating my deductible, which I couldn’t be more thankful for the repairs were done fast, and I couldn’t be happier. Mike was the most awesome customer service representative I ever could’ve asked for he cared about my feelings and my concerns and work with me 100% on making sure everything was taken care of. I didn’t have to worry about anything I would recommend definitely to anybody could not be happier

Absolutely horrible service front clip was not put back together right. The windshield end cowl piece on passenger side is missing. Called over a half dozen times they just keep jacking me around. This is a 2022 honda civic. The absolute worst business I ever had to deal with. I can't believe I surance companies would even deal with them. They had my vehicle almost 2 months before I got it back. They didn't even want to give it back to me. The owner was screaming at me just because I wanted my car back. I think these people are on *****. They shouldn't be in business at all. To bad they were already paid.

I got a 2012 Chevy Silverado pick up it was in a hit-and-run in the parking lot ***** equals $6000 they did a wonderful job everything they told me they did on time they got it done sooner they blend the paint with the old paint you can’t tell anything they did a beautiful job I would recommend Tender Car to anyone and everyone I’m very happy with them **********

The front end of my car was smashed in after an accident. I went to Tender Car because they pay your deductible. It took them 8 weeks to fix my car and 3 separate times they said my car was painted and almost done. Come to find out they weren't even close to done. When they finally finished my car, they gave it back to me and we noticed the cowel wasn't even attached to the car. They tighten it back on and that's when they realized it wasn't on, because they never replaced it. They were supposed to order another part, never heard back. Fast forward a year later, my paint is already RUSTING not even a year later. They will not answer emails or phone calls from me anymore. I went and got an estimate somewhere else to fix my paint and my cowel, and it's going to run me another $1750 out of pocket to fix this company's mistake. I would highly recommend reading all the complaints on this company and know they are the shadiest people I've ever dealt with. Pay your own deductible and go to a reputable business. This owner nor his employees don't care any more.

This is by far the worst auto repair shop ever! I chose this shop due to all the advertising and the deductible that would be paid. This shop has had my vehicle for over 1 month and a half. There has been absolutely no communication. I have been contacting them every other day to hear lies about when my car would be ready. I spoke with Moe, Ryan, and Mike but none of them were helpful. I was told that my vehicle would be ready for pick up on August 3, 2023, but that changed to August 16th, Now no one knows when it will be ready. I have run out of car rental coverage through my insurance as this company chooses to not communicate, is unprofessional, rude when I called, and just truly does not care about a customer. The advertising is fake, DO NOT BRING YOUR VEHICLE TO TENDER CAR unless you want to get screwed over. I even asked if I could speak with the owner of Tender Car John ******, There have been representatives who have lied and stated they would call me back, and just the latest on 8/18. I contact them every other day, and still, there are no answers? This is the worst place ever! Saving on your deductible is not worth it! Please go somewhere else unless you don't care about being screwed over. Everyone Tender Car is a fake, they lie, are unprofessional, DO NOT COMMUNICATE whatsoever, and will have your car for months without you knowing what's going on. By the way, they have lied to my insurance company as well, and continue to receive supplemental checks stating additional things are wrong with the vehicle. This is 2022, a bang in the front bumper and they are making it seem like the entire vehicle was crashed up or totaled. I am frustrated about this situation, however, I do not want anyone else to experience what I am experiencing, and still don't have my vehicle as of 8/29/2023.