ComplaintsforFirst Data

Credit Card Equipment

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Initial Complaint
12/14/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Starting 2012 I created a Website (ecommerce Business) and used Go Daddy to Host, Website builder services. To enable payment and credit card processing, they recommended First Data which is a *************** Their Products are Not user friendly, and in terms of SEO they gave me hard time to be recognized on Google.I ended up can Cancelling Their Website and Hosting services by the End of 2016 - after using their New Version of Website builder, with No luck on getting traffic - and kept some domain and email Hosting with them.By the beginning of 2017, They charged me for SSL certificate - I called them and mentioned that I have No Website with them and stopped their activity, so I do not need their SSL certificate (used for secure online payments) - so I got refunded.The years went by, and because there was not much activity I was not checking the 5/3 Bank account attached to the Business - to find out that First Data was deducting $15.99, $25,99 Monthly fees for a service that did Not exist and a yearly MAINTENANCE Fee of $149 for something that does Not exist.Recently got notified by my Bank that they drained the account - for 4 Years they kept on taking Money even I cancelled their services - They make the process extremely complicated that you have to call every separate department.Other Online Website providers have their stuff all in One area.I called and spoke with them - they claim that I have Not called and cancelled the Credit Card Processing services - What In the world would I need a Credit *********************** If I do Not Have a Website built though them !!!! I Got in a business agreement with First Data ONLY because I was using Go Daddy services - Once I cancel My Services with Go Daddy, the rest should Follow.They make things too complicated to keep on charging you.My Business Name is:THE XPOINT LLX ********************************* ************ Attn: Emile *****************
Business response
12/15/2021
Ms. El-*******,
Thank you for contacting us with the stated concerns.
Closing a Go Daddy account does not close the merchant account as this is a separate agreement. Merchant services would have needed to be contacted directly to request closure. The account has been closed.
As a courtesy we have waived the collections balance of $333.40 however, no further refunds will be forthcoming.
Please do not hesitate to contact us should you have any further questions or concerns.

Thank You,
Fiserv
Customer response
12/18/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Attached receipts are samples, that show that they have been charging (4Years) for NO Reason Fees for Services they were Not providing, On Top of That MAINTENANCE ($149) for a Non Active account, and there were No consistency some time they charge $24.95 and some Other $15.
Their Invoices state Clearly "Go Daddy Payment Solutions" - if I cancelled My Web site with Go Daddy and the *** certificate that enables the secure online payment, Why would I need their Payment Solution !!!! and there are No activity on the Account, where is their **************** courtesy call to check on that- they have ZERO customer service Ethics to make sure that they have a Happy Customer, they kept on taking ********************** because they have access to the account, and by the end Too bad so Sad.
They claim I have Not called First Data directly to cancel, I say I might have called but I do not have anything that confirm that.
Again they make things too complicated for the end user, to start and sustain a business, they provide low quality product *********** User Friendly) to enable SEO, and if someone wants to exit their products he has to stay for hours on the phone to keep his business up and running. We have Other matters to worry about, an ****** Service provider should be doing preemptive Moves to keep their customers Happy.
I have Not at any point been notified via email about these invoices until recently when I have been notified by the bank that the account has been drained, I called and asked about them. the last ****-k form received dates 2016 - Four years passed and NO courtesy call or a way to notify the client: is there anything wrong ??? they have my email, and they email you when they want your Money But do Not even Bother checking if a customer is doing well or Not, especially there is No activity on the account.
It is the Cancellation Process that they would put you through that confuses everyone.
I am Not looking for Refund, I am Looking for a CREDIT to use towards Go Daddy Products that I still have (Domain Hosting and email).

Regards,

Emile El-*******
Business response
12/27/2021
Thank you for following up with your concerns.

Please be advised that Fiserv and Go Daddy are two separate companies. When an account is closed with Go Daddy we are not notified therefore, not aware that the services are no longer needed.
We have merchants that choose to keep their accounts open in case processing would be needed and merchants who are set up only as seasonal. We do not proactively reach out to question our merchants on why they are not processing. It is the merchants responsibility to close the account when not needed by contacting us directly. Since that was not done all monthly fees continued to be billed. All fees billed are valid and no refunds will be forthcoming.
Thank You,
Fiserv

Customer response
01/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Fiserv is claiming that They are separate from GoDaddy, and their receipts clearly state " GoDaddy Payment solutions" - I do Not understand how a Merchant would keep an account active, when There is No Website and No Procession certificate. They Were charging Maintenance - Can someone explain why they were charging MAINTENANCE FEES ???? Maintenance of what !!!
They Have **************** courtesy, to contact their customers - They Only reach out when they have Not got their payment. The email is On file and yet No invoices were sent, GoDaddy at least sends a Notification when a renewal id due.
There are No justification for Charging 4 YEARs in a Row Maintenance Fees and NON Consistent charges on a Non-Active Account.

Regards,

Emile El-*******
Business response
01/07/2022
Thank you for reaching out with the additional concerns.
We are a third party processor to Go Daddy. We do not have access to their records or accounts there would be no way for us to know if the Go Daddy account is opened or closed.
It is the merchants responsibility to reconcile their bank statement and report any issues. Monthly fees are billed as long as the account is opened, regardless of processing. Although the account is not being used it is open and maintained for processing.

Please do not hesitate to contact us should you have any further questions.
Initial Complaint
12/14/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I got a check sent to me because I still had money from my business in my account. My business has been closed for 4 years now. The check was issued March 22 2021. The check was issued in my business name so I was not able to cash it. I have been trying to contact the business since March to get a new check sent in my name so I can cash it and it's been nothing but problems for me. I have 7 different phones numbers for these people and have been told numerous times that I would get a call back from them and nothing. It's been issue after issue just to receive money that is rightfully mine. This is money that I have personally made when I had my business.
Business response
12/15/2021
Thank you for contacting us with the stated concerns.
We are unable to locate an account with the information provided. Please include your merchant number, business name and address to allow us to review the account and assist.

Thank You,
Fiserv
Initial Complaint
12/07/2021
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
October 2019 when I subscribed to their payment system, and signed a contract with an agent, he said it was only 3 years and can be canceled anytime. Only for me to find out 6 months later that it was in fact 4 or 5 years close contract and when I went back to these agents they are run away and washed their hands. My most complaint is this company when I called if far worst than these crooks, because even if you tell them your case they show no compassion or consideration that their agents have trick you to signing a single page contract that can be barely read and crossed off and just say NO YOU SIGNED THE CONTRACT YOU HAVE TO PAY THIS AMOUNT NO MATTER WHAT IF YOU WANT THIS CUT OFF. So, I just want to send out a warning to all ******** Consumers RUN AWAY from this ******** *************** they are Crooks who will install a faucet in your back account!
Business response
12/14/2021
Thank you for contacting us with the stated concerns.
We have reached out to the merchant to resolve. Although the account term and cancellation fee was listed in the signed agreement we have waived the $500 fee as a courtesy. The account has been closed. Additionally, a refund of fees for three months, $55, has been given.
Please be aware the merchant is still responsible for the lease agreement and will need contact First Data Global Leasing to close.

Do not hesitate to contact us should you have any further questions or concerns.

Thank You,
Fiserv
Initial Complaint
12/06/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have already filed a complaint about the ************* in this matter but now Money Network Card Services is stealing my money as well. I stayed at their ************** Beach location, was double charged, my stay ruined, a 600 dollar concert was ruined and I was the victim of a trespasser altercation where I was threatened for my room keys when checking out due to security and the valet attendant being non-existent. Even after all the chaos and ruining my weekend with my wife, which we NEVER get to my work schedule and having two kids, one of which has a learning disability, they refused to return the double payment I was charged due to their mistake. I still have not received the actual money I am owed for incidentals 22 days later. Money Network requested that a letter be sent on company letterhead, stating that the charges were not going to be posted and that they needed to be returned. The ************* sent that information to them and they still have not released my funds to my account. The funds are there on my ledger and Money Network is just holding them for no reason. That is theft is it not!? Money Network was even on a three-way call to the hotel where the manager once finding out my bank was on the line started talking in a fake accent and acting like someone else was on the phone but yet they are treating ME like I am the criminal here. I have been a customer of theirs for over ************************************************************************** excess of amounts 3 to 4 times what I am asking them to return to my card so I dont understand why they are stealing from me. Please help any of this make sense and explain how ANY of it is legal. I just want my money refunded for this stay from h*** and to try to erase the h*** it has caused in my life. Sadly, this is not an overstatement or exaggeration. Doing business with both of the companies involved has been like living in a h*** that will not end.
Business response
12/13/2021
Thank you for contacting us with the stated concerns.
Please advise which transaction you believe to a duplicate, date and amount. We do not see a duplication transactions. It appears the complaint is regarding a hold due to an authorization. In order to assist more detail is needed.

Thank You,
Fiserv
Customer response
12/14/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears that I still have a second 35 dollars pending after 35 has already been taken for the valet fee. I dont understand how any of the charges were processed honestly. I was charged for the room a day before I was supposed to be; then after checking in I explained we would need to use the valet service which was 150 dollars plus tax. After making it to the room, I was called back down to the front desk and told that I was checked in under the wrong name so I would need to pay another 150 of which 115 would be returned along with the other 150, which makes 265 total. I have no idea where the other amounts came from. So I need the 35 returned. It has been over a month today.
[Please type your response here.]

Regards,

*********************
Business response
12/21/2021
**************,

We are not showing a hold of $35 on the account. It appears to have been released.
Thank You, Fiserv
Initial Complaint
12/03/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I , ***********************, and my business "*************************" have entered a agreement through a third party company which now no longer answers my phone calls, this happened in november 2019.From november 2019 until september 2021 i have had regular merchant fees (very high) being taken out of my business account. I never complained as i agreed to these fees.UNFORUNATELY , as of september 2021 i realize that there is a new fee coming out of my account.GBL MERCH FEES MERCH#******* $99.00 So far, that is a total of at least $396 that i realize they took out of my account for this fee, a fee which i never agreed to or had on my contract. Please understand i never signed up for anything new, i never made any changes to my account etc.
Business response
12/22/2021
We have made several attempts to reach Mr. ***** in order to assist but we have been unsuccessful.
Please contact us at ************** to discuss and resolve.
Initial Complaint
12/02/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
It happened on October, I need change my banking account, but the banker gave me a wrong account number on the letter, when I found and fixed, I have missed the 6 time deposit, from Oct.12 to Oct.19, the total is $14433.40. When I called the service number ***********, they helped me and I received $8464.99 on Oct.27 and $980.69 on Nov.8, but they still owe me $4987.72. Then the nightmare began. When I called *********** again, nobody can help. After I send email to *********************************************** I received a reply is let me call ***********, I dont how many time I called, finally a lady answered the phone, she is kind, she helped my to find out the missed money and gave me the tickets number is **********, said I will get the money back in 2- 4 days. But for nothing. I still called her, no answer. After I texted the salesman ***** I hope he help me, he gave me another number ********************, I called this number for two days, finally a man on the phone, I told me I called him because nobody can help. He asked for me to send the bank statements, I send right away, this day is Nov.18. After that day, I called and emailed him, he didnt answer or reply me until today. My merchant number is ***********. Thanks.
Business response
12/13/2021
Thank you for contacting us with the stated concerns.
Our risk department spoke to the merchant on 12/1/21.The review was completed on merchant number ***********, with a decision to maintain the account. Two transactions in the amount of $6,712.20 and $16,475.40 on card ending in **** were rejected back to the cardholder per request of the merchant. All other funds were released to the merchant.
Please do not hesitate to contact us should you have any further issues or concerns.

Thank You,
Fiserv

Customer response
12/14/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I got all of my money back yesterday. Thank you so much!

Regards,

Xiaoyan/*******************
Initial Complaint
11/30/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My company had 4 chargebacks from one customer stating he cancelled his reservation. He did not cancel and I provided proof of services rendered in form of signed rental agreement, signed cancellation policy and signed receipts of each transaction where his card was chipped. The customer responded to same said charge backs and I got a call from there security team saying I had $8k in chargebacks when It was just a duplicate chargeback. The person had a meeting to call me at 10am she called a hour late and was in a car with her kids which I felt to be very unprofessional. I tried explaining this was a duplicate of the same chargeback she became irate and hung up on me. I reported her and the next day she cancelled my merchant account. I have tried to reach out to her supervisor no response I then reached out the executive offices and no one responded. I processed over $100k in charges and my account should not have been canceled when I did everything correct. I had 4 chargebacks by the same client for different transactions so the reason my account was canceled is because I reported the person that was in charge of reviewing my account.
Business response
12/13/2021
Thank you for contacting us with the stated concerns.
We were able to review and are able to confirm the call was made it the car with the agents children. We apologize for this and have addressed the issue with the agent and assure you this will not happen again. However, the call was disconnected due to the language being used towards the agent and a warning was issued that the call would be disconnected if the profanity continued. The agent disconnected when it did not stop.
In regards to the funds being held. The merchant account was closed due to processing activity and financial profile. The merchant failed to provide requested banking documents that showed the business could sustain future chargebacks.
A manager reached out to discuss about possible reinstatement of account pending a reserve option on 12/2/21 and 12/3/21. They received no answer and no response back from the merchant. The account will remain closed. The funds on hold, $1,441.42, will be held to cover any potential chargebacks. The scheduled release date is 2/22/22.
Thank You,
Fiserv

Customer response
12/13/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[ What was the issue in regards to merchant activity? I had 2 chargebacks after processing over $100k with your company one was for only $139 dollars the other charge back was same customer that did a responded to the dispute after losing which is what I was trying to explain to your employee I did everything by the book chipped cards provided the receipts that customer signed and I won the dispute why would my account be closed because a customer decided try and commit credit card fraud by lying and saying he canceled his service. The funds were taken out of my account when he did the charge back the first time so why would you say my account can't handle chargebacks? I have heard of companies taking reserves but to just up and close my account seems to be extreme.

Regards,

*********************
Business response
12/15/2021
**************,
Thank you for reaching out for clarification. A request was made requesting banking information for risk review in order to make a determination if the business was able to sustain chargebacks. We did not receive the documents as requested therefore were unable verify the financial profile. Due to this the account was closed.

Thank You,
Fiserv
Initial Complaint
11/29/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We starting using a POS system they sent us ( Clover ). They starting holding all our larger transactions for one of our motels. It has been more than 10 *********** still have not released the funds to us. They have terrible customer service & should have a better/faster way to resolve any risk assessment situation.
Business response
12/08/2021
Thank you for contacting us with the stated concerns.
The review of the accounts has been completed and our Security/Risk area reached out on 12/1/21 to speak with the merchant. Per the discussion, the decision was made to maintain the accounts. The transactions for $6,712.20 and $16,475.40 on card ending in **** was rejected back to the cardholder based on the request of the merchant. All other funds were released to the merchant.
Please do not hesitate to contact us should you have any other questions or concerns.
Customer response
12/09/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I want to review my accounts to make sure that First Data isnt holding any more funds, it is not acceptable to hold funds from November 18, 2021 to December 1, 2021, also I found out that first data mixed up my deposit details & deposited funds that were meant to be deposited in the ***************** account into our other motel bank account Destination Inn and VISE-VERSA. After I review my accounts, I want to cancel my contract with First Data without penalty.]

Regards,

*****************************
Business response
12/15/2021
Thank you for contacting us with the stated concerns. All funds have been released. Please contact us should you have any questions when you complete reconcile on the accounts.
When you are ready to close the accounts please contact customer service to do so.
As there was no error on your account and per your signed agreement we can hold funds if a review is needed, all cancellation fees will apply.

Thank You,
Fiserv
Customer response
12/16/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with First Datas response.

Regards,

*****************************

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