Customer ReviewsforJacobus Energy, LLC

very poor customerservice interaction refuse to return calls after being contacted for three months ran out of fuel on feb 7,2022 incurred some finanical losses. have automatic refill for years could not get reimbursed for monies to get furnance restarted

Can the customer provide their residential address or an account number, I am not finding this name within our account base. Thank you

Attached and below is the information I have regarding the complaint by ********************. I had my customer service supervisor pull what she had on this. Below is the feedback I received from her on the service they provided and other research they had done. Let me know if you need more information from us on this. The account is under the name *********************. JDE *****. There was one message left for me and I responded as well as requested the billing from Hollands (Hollands is a Heating/Cooling company that is used for equipment service). Hollands set the expectation that we would reimburse them the full amount (if the issue is not fuel related or our fault we will not reimburse for service needs). See notation on the Hollands Invoice. I then sent out a letter explaining the resolution as we got a dispute letter with the Hollands invoice on March 11, 2022. The Furnace did not stop and was fine when we left the house. We had this confirmed with ***** (***** is our operations supervisor) via a phone conversation. It was later that evening that the furnace ended up stopping due to a nozzle issue. ******** has been refunded $69 for the start but not the $169.00 service fee that Hollands charged. ***** also has only spoken to *************************** regarding this as the $69 refund was delayed in being applied. ***** has contacted ***** directly. Here is the other weird thing on this oneWe have not talked to ***** herself but also cannot show if she has passed or moved as the house is still In her name as of tax records December 2021. There also is no probate case listed in CCAP. There is a potential obituary but we cant access it fully to do our due diligence to confirm if it is her. Payments are being made by ***************************** so we are not sure of the relationship between him and the account name - *****. Attached is the check we received on March 21, 2021. ********************************** SSS-******** Service Supervisor ***************************************************************************************************** Phone: ************ Direct: ************ Email: **************************************** www.jacobusenergy.com