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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Drivers side door latch cover was broken by dealer and has not been replaced in a timely manner. Tired of the no callbacks. Part arrived at dealer no later than February 27th (date that was scheduled to be installed), was advised it would take a few days to get painted. It is April 5th with no remedy.
Business response
06/09/2023
This has since been resolved. We spoke with the client today and worked it out amicably and appreciate the business. Thank you again.Initial Complaint
06/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle from this dealership on May 10, 2022. I was not physically given any paperwork on the day of the sale. I was told I would be emailed that information. I was emailed the information after I sent an not so nice email, two weeks later. I live in North ********* which the salesman and finance person was aware. I have been unable to register my vehicle in the state I reside in and I have made several attempts to have the dealership mail the information needed to the *** in my home state. There is no sense of urgency or competency from the dealership to try and resolve this issue so I can legally drive the vehicle I purchased from them. I need assistance and having the dealership send the information to have my vehicle registered.Business response
06/20/2022
We apologize for the inconvenience. We have reached out to the client and since resolved the issue.Customer response
06/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business has not contacted me and the issue has not resolved.
Regards,
*******************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.