Customer ReviewsforU-Line Refrigeration, Ice Making & Wine Preservation Products

Falsely marketing premium appliances when quality is cheap and unreliable. My $3400 ice maker began having issues after 2yrs. I put $1000 into service from providers the uline website recommends. Every provider said this ice maker model is faulty across the board. Uline would not provide a single resolution. Not providing the part needed at a discount, nothing. They dont even return email or phone calls for customer service. Supervisor April********************* simply said there is nothing they will do. My other property has an under counter ice maker from a different company, no issues. Dont buy from them.

This comment is for U-Line Refrigeration not Uline. We do not sell applicanes.

I can see why they have one star and a D rating! I would give less than one star if I could. Do NOT bother with their products. We bought an ice maker for $2,000. It worked for exactly 11 months. It has been repaired four times (under warranty) and still does not work. It has not worked for 7 months! Each time I call I wait on hold for 30+ minutes only to be told they will look into it and get back to me. Three times I have been told this over the past three months, I'm still waiting for anyone to get back to me! Definitely not worth doing business with them.From the reviews I'm reading, we are just one of many experiencing the same problem. Beware!

Hello, We are sorry that you are having continued problems with your unit and would like to help. Please reach out to me with the serial # of your unit so I can see how I am able to assist.

I appreciate your responding to my post. I have given the serial number to multiple customer service representatives at U-Line over the past six months. I will give it to you again here, I hope this will finally get results. I sorry to say I am not expecting much since this has been going on for so long. It is a shame that it took publically shaming U-Line to get a response. We'll see if this results in a resolution. I will continue to post my review of U-Line ice makers on every website I can find until this is resolved. We are a nonprofit who serves children who have suffered extreme abuse or neglect, we do not have $2,000 to throw away on a non-working ice machine.Thank you,************The serial number is: *************

Still nothing from U-Line. 8 months and counting! "F" for customer service.

Hi ****, it took me a little while to get this resolved, but I have gotten authorization for a replacement unit for you. I apologize for the delays and will keep you updated on the replacement status.

I have been told a replacement is coming, still waiting on confermation.

Still waiting for our promised new ice maker. We have now been without one for 9 months.

I purchased a U-Line Nugget Ice machine,, Model No UHNP115, installed on Jan 25, 2022. I have not been able to use the machine yet! From the very start the ice had a very bad after taste. I must have emptied the ice 20 times as directed, thinking that the there may have been dirt or debris in the machine causing the funny taste. After no change, I called U-Line and was told to do a cleaning. I did the cleaning exactly as directed in the manual. However, in the rinse cycle, the machine over flowed (code 11) and stopped working. I called U-Line and was told, I shouldve shut the machine down for a day or so before performing a cleaning because the coils probably froze up and caused the machine to overflow. I had to put a fan in front of the machine for a couple of days till the water on the bottom of the machine evaporated and then was able to turn on again. For the next two weeks I tried again to dump the ice hoping that the first cleaning perhaps improved the taste of the ice. No Luck. I then tried another cleaning, leaving the machine off for two days prior to cleaning. Again, code 11, machine overflowed and not working. I called U-Line again, they sent a repairman out. Repairman agreed that the taste of the ice was almost a greasy taste, could not diagnose whats causing it. He even tasted my tap water to assure the taste is coming from the machine, not the water fed to it. U-lines response is for me to buy a charcoal filter to attach to the machine. A week after repairman came and us still not using machine, another code, P1, pump not working and I now have an ice machine full of awful smelling water. Im totally frustrated, paid over $4000 for an appliance that has never worked from the start. One more interesting fact, this ice machine replaced an older machine that was still working but was 12 yrs old and wanted a newer model before it went downwell I wish I had it back!

Hello and thank you for reaching out! We apologize for your issues and want to make things right. Our records indicate that a return credit has been submitted and should be sent to your purchasing dealer shortly. Please reach out if you have any questions!