ComplaintsforInternational Autos

• Initial Complaint

  02/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Before I bought the Audi Q4 ***** electric car I asked if the car had the option of a **** adapter for Audi charger . I was told by sales person that it was available and could be ordered and that they would have to get from ******* .When I negotiated my deal with general manager I made it part of deal that they would supply me with the **** adapter that goes with my Audi q4 charger . I have a we owe from dealership . After I drove car home a week later I received an Audi adapter the same one that comes with car . It was the wrong adapter not a **** .After I alerted them to the mistake in what I received ..Then I was told the **** adapter does not exist for my car. I would not have bought the Audi Q4 ***** if I would have been told the truth from the beginning . I was mislead in my automobile purchase . I was sold and promised by dealership and they can not deliver what was promised .

  Customer response

  03/09/2023

  International autos ********* location  for Audi cars 

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I ordered a ******** GLA 250 in fall of 2021 based on certain listed features including an electric (trunk) liftgate. This was an important feature given I have a newborn at home and purchased the vehicle for more trunk space. The vehicle arrived at the dealership in March 2022. I went in to pick it up, signed the purchase contract, wrote out a check and left. The purchase contract did not show any deviations from the features listed on the vehicle sticker and did not show any credit to the purchase price. When I went to first went to open the trunk sometime later, I could not find the button to pop the trunk. So I called the dealer and it was only then that I was told that a non-standard manual liftgate was installed and was provided a copy of the build sheet with a $300 credit listed. This credit was not listed on my purchase contract and I was never made aware of the manual liftgate when I picked up the vehicle. Also when I picked up the vehicle, the dealership had the trunk open in the garage but it was closed when they brought it out for me to drive to home. So the dealership hid from me that there was a manual trunk on the vehicle. I then requested to speak with a manager and have left voicemails and an email but have not received a response. I understand ******** built the vehicle with a manual liftgate because of supply chain issues. However, my problem is that the dealership hid this from me and I would NOT have purchased this vehicle with a manual liftgate had I been made aware.

  Business response

  05/27/2022

  Between the time **************** ordered the car and when it was delivered, ******** **** made changes to the standard equipment due to limitations in sourcing parts.  Upon delivery to ****************, *********************** (sales person) went through the equipment with her and her father.  Along with verbally covering the equipment, *** demonstrated the manual lift gate.  At this time there is no future solution, as ******** **** has no update on if and/or when the parts will be available and it is not possible to retrofit a power tail gate mechanism.

   

   

  Customer response

  06/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I 

  As described above, *********************** never made me aware of the change in the standard electronic liftgate to a manual trunk. As a new mom, I purchased the vehicle for the safety features and the trunk. I would never have purchased a vehicle with a manual trunk. It does not have a safety component, provides no convenience and honestly is frustrating to manage given my size. *** never verbally explained to me that the vehicle had a manual trunk. If he had, I would not have purchased the vehicle and thus would have not made this claim. Furthermore, *** never demonstrated that the trunk could only be closed manually (or even demonstrated the trunk at all). Even when I contacted *** after I could not find the button to pop the trunk, his reaction was to find the build sheet to only then show me what happened and he never attempted to say he had previously told me. I have his email that shows this. It was only after my numerous voicemails and email to the sales manager went unreturned that *** now supposedly makes this claim to the general manager. This was a significant purchase to me and I am so frustrated (and frankly sad) that a ******** salesman would engage in such deceptive sales practices for something so important to me and my family. Also just to be clear I purchased this vehicle (not my father) and dont appreciate being told that *** told my father. While my dad would also explain that *** did not inform me on the manual trunk, I would much appreciate if the focus is my interactions and not a man who was there to simply provide me a ride.  

  
  Regards,
  
  *******************

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