ComplaintsforTeleCheck Services, LLC

Payment Processing Services

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Initial Complaint
10/29/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
10/25/2024 Sprouts Farmers Market Denial Record *******my check was denied on information provided by TeleCheck ******* **************** 77210-4513 TraceI.D. ********************** EPS Sequence ****** Checking Account # ***************** Routing # *************** License # ******** I have contacted ****************** for the last 5 years to satisfy any debt or negative information on there Tlecheck system I have been told that there is a checking account in the passed that reported to TeleCheck System that I need to provide the account number this is discrimination I have satisfied all past due accounts but ****************** is holding a hidden account to deny my my check cashing privileges I hav send letters and called for over 5 years with no satisfactionI feel this is discrimination
Business response
11/07/2024
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
596096
IN ALL FUTURE CORRESPONDENCE

November 7, 2024

****** Hernandez
**************************;
***********************;

RE: BBB Complaint No. ******** / ****** ************************************************************************** has received your BBB complaint regarding a recent check decline at Sprouts Farmers Market.

With the information provided in your complaint, we were able to locate the decline in question. Please note that the decline was issued in part due to information provided by Early Warning Services, LLC and not because of any negative information in TeleChecks database. TeleCheck utilizes Early Warning Services to assist in detecting and preventing fraud associated with bank accounts and payment transactions. The decline was issued at Sprouts Farmers Market on October 25, ************************* the amount of $53.80 (check number 1004).

If you would like to contact Early Warning regarding this decline, it can be reached at: Early Warning Services, LLC, ****************************************************, or by phone at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. MT.

We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at *************** or by email at ************************** You may also contact our ******************** at ************** MondayFriday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
10/24/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a checking account with ************** ************ - ******. Owing in the amount of $3,329.00. The account was paid off in full back in March of 2024. I reached out to Telecheck numerous times regarding this matter as well as providing them with supporting documentation confirming paid in full. My name still have not been cleared out of Telecheck files. I would like for BBB to look into this matter for me. Thank you
Business response
11/06/2024
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
595854
IN ALL FUTURE CORRESPONDENCE

November 6, 2024

******* Zachery
44962 Trails Court
******, MI 48187

RE: BBB Complaint No. ******** / ******* Zachery
Debt Reference Number: 15-104063
Original and ******************************** Credit ************************************************************************** has received your BBB complaint regarding a bank debt to ************** ************ that you state was previously paid in full.

As part of our investigation of this complaint, we reached out to ************** ************. In response, *************************** confirmed that the account had been paid in full and directed TeleCheck to close the item. As a result, TeleCheck has closed this item in its system and is noted as modified in our system. A summary of this information is listed below:

Consumer: ******* Zachery
Name Acct # (Last 4): ***4063
ID# (Last 4): N/A
SS# (Last 4): ***7725
Original Creditor: ************** Credit Union
Check Date: September 23, 2022
Amount $: $3,329.78
Current Status: Modified

We believe this resolves your issue, but if you have any additional questions or concerns, call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
10/23/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Telecheck has put a hold on my checking account and I have no hot checks. I've had my account for 7 years now and no problem. They embarrassed my autistic son who was writing a check for the first time.
Business response
11/05/2024
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
595325
IN ALL FUTURE CORRESPONDENCE

November 1, 2024

***** ******
**********************
********, ** 78382

RE: BBB Complaint No. ******** / ***** ****************************************************************************** has received your BBB complaint regarding a check decline that you received at *******. We would like to apologize for any inconvenience or frustration this decline has caused.

For background, TeleCheck is a check acceptance and check processing company which works with merchants nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of its services, TeleCheck evaluates, and processes check payments at the point of sale for its merchant clients by evaluating transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns unpaid for some reason.1 TeleCheck will decline a check when there are negative items associated with a check writer in its database (a Code 4 decline) or when a statistical analysis of the check reflects an unacceptable risk that a check will not clear.2 In those instances, TeleCheck will issue a Code 3 decline.

With the information you provided we located the transaction.3 TeleCheck issued a Code 3 decline in part because the lack of check writing history associated with this checking account. However, we have made some modifications to your information in our system which we believe will reduce the likelihood of future Code 3 declines. Our records reflect no check transactions have been attempted with TeleCheck merchants since we made those adjustments. Our records also show no negative information or debt items listed under the bank account provided.

While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, or if you experience any other declines, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services

______________________________________________________________________
1 While a merchant remains free to accept a check even if TeleCheck declines to accept it, TeleCheck will not provide a warranty.

2 A Code 3 is not reported to third-party consumer reporting agencies and in no way reflects negatively on a consumers credit status. TeleCheck does not have access to a check writers account and does not verify account balances as part of the processing services it provides.

3 The decline was issued at Wal-Mart No. 440 on October 18, 2024, for a transaction in the amount $56.26 (check number 1125), which was processed on a ********************* checking account ending in 2284.
Initial Complaint
10/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tele check has put me in the system for checks that have cleared my bank. I have reached out to their recovery service two times and no one seems to know anything about it other than I owe Telecheck. The checks were never stopped and I have proof that they have cleared my bank. I have asked them to take me out of the system, and they have failed to do so, they caused me to be able to write checks. I have never received a phone call or any statement in the mail saying that I owe them I have tried to call Telecheck and they would like check numbers and these are electronically taken from my bank, so I do not have check numbers to give them so I cannot reach a live agent . I just want to be cleared out of the system.
Business response
10/30/2024
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
595313
IN ALL FUTURE CORRESPONDENCE

October 30, 2024

***** Misner
************************;
***********************;

RE: BBB Complaint No. ******** / ***** Misner
Reference Numbers: 39-242753990048, 39-242753990011, 39-242753990090, & 39-242773990019
Original Creditor: ****************** Bluffs
Current Creditor: TeleCheck Services, LLC

Dear Ms. ************************************************* (TeleCheck) has received your BBB complaint concerning the above four items1 that our affiliate TRS Recovery Services****** (TRS) is attempting to collect. We understand that you believe these items may have cleared your bank account. We would like to apologize for any inconvenience or frustration these transactions have caused.

Based on your complaint, TeleCheck contacted ********* and researched its records for validation of the debts. Attached please find enclosed electronic receipts from ********* which reference a $200.00 check transaction on September 26, 2024, a $400.00 check transaction on September 27, 2024, a $400.00 check transaction on September 28, 2024, and a $400.00 check transaction on September 30, 2024 as well as information from our system showing that these items returned unpaid.2

We did review the records that you provided from your account however they are incomplete. We would ask that you provide an unaltered bank statement, including dates, covering 5 days before and after each of the checks were deposited and returned by the bank, which would be September 21 through October 8, 2024. If the records confirm that the items in fact cleared your bank, this will allow us to update those in our system.

Below is a summary of the currently active items in our database:

Consumer Name: ***** Misner
Acct# (Last 4): ***1678
ID# (Last 4): ***9910
SS# (Last 4): ***7706
Check #: 10243
Original Creditor: ****************** Bluffs
Check Date: September 26, 2024
$ **** $200.00
Current Status: Active

Consumer Name: ***** Misner
Acct# (Last 4): ***1678
ID# (Last 4): ***9910
SS# (Last 4): ***7706
Check #: 10246
Original Creditor: ****************** Bluffs
Check Date: September 27, 2024
$ **** $400.00
Current Status: Active

Consumer Name: ***** Misner
Acct# (Last 4): ***1678
ID# (Last 4): ***9910
SS# (Last 4): ***7706
Check #: 10247
Original Creditor: ****************** Bluffs
Check Date: September 28, 2024
$ **** $400.00
Current Status: Active

Consumer Name: ***** Misner
Acct# (Last 4): ***1678
ID# (Last 4): ***9910
SS# (Last 4): ***7706
Check #: 10248
Original Creditor: ****************** Bluffs
Check Date: September 30, 2024
$ **** $400.00
Current Status: Active

______________________________________________________________________
1 As you are aware, TeleCheck processes electronic check payments on behalf of its merchants, but it also provides warranty services for merchants like ****************** Bluffs. Here, TeleCheck was notified the above items returned unpaid from the bank on October 1, 2024 and October 3, 2024 and paid ********* for these items as part of its warranty to *********, took ownership of these items, and then assigned them to its affiliate TRS Recovery Services, **** for collection on October 4, 2024 and October 6, 2024.

2 The screens have been redacted

Alternatively, if you would like to make a payment for these items, please call ****************************** at **************; in the alternative your client can mail a cashiers check or money order to:

TRS Recovery Services, ****
PO BOX 9109
*************, ** 33075

If you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services

Enclosure
Initial Complaint
10/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company allows fraud to take place and knowingly authorized a transation in which i did not approve. This needs to be recognized by all business as a means for fraud to take place. I have reached out to telecheck multiple times and have not gotten a response.
Business is ********************
Business response
10/23/2024
Thank you for reaching out with the concerns. We would be happy to look into your account if you can provide additional information such as the merchant identification number, address, doing business as name, and any additional information to help locate the account in question.
Thank you,
Fiserv
Customer response
10/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
$1,267 ACH on 6/27/202. Our business name is ********************. Our Account Number & Routing number was used fraudulently. ******************* is a fake company and used your business to steal funds from **. We are unable to get through to continental finance as they are a fake company. We never authorized or approved the *** transfer. If you need to contact the bank, the bank involved in this is **************** ID# **********. Individual ID ***************.
There has been a police report submitted with this incident as well.

Regards,

******************** ********************
Customer response
10/23/2024
Business: ********************
Owner of company / Representative for this complaint: ****** *********
Business response
11/07/2024
Thank you for bringing your concerns to our attention. If you are claiming from fraudulent activity please contact your bank and file a dispute.
Thank you,
Fiserv
Initial Complaint
09/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
YOU SHOW I WROTE CHECKS -THAT BOUNCED-- NEVER HAVE IN MY LIFE!
Business response
10/11/2024
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
592657
IN ALL FUTURE CORRESPONDENCE

October 11, 2024

******* Richey
******************;
*********, CT 06029

RE: BBB Complaint No. ******** / ******* *********************************************************** you for speaking with me on October 9, 2024 and providing your drivers license and social security number to research your consumer history. As discussed, I was unable to locate the decline in question when you attempted to open a bank account. Your information in our system currently shows no debts or negative information under your identifiers.

If you receive another decline when attempting to open a new bank account due to information provided to the bank from TeleCheck, we would ask that you provide that documentation to allow us to investigate further.

If you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
09/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a TeleCheck account at ********************. Today I had nothing but problems with that account. I first took a check out for $300 and then another one a couple hours later for $200 which is the total of my credit line. I went to the cashier to see if I could update it but it kept on coming back declined. Anyway, you take the money out of my account and there's never been a problem but when I went to go use the *** machine today, actually I tried two of them and my $200 transaction was declined in both machines stating that transaction declined, contact bank. I contacted the executive office of my bank, Santander, and they said there were no holds on my account and I had sufficient funds in the checking account to be able to get the withdrawal. It appears you may be putting a hold on my funds and you are not authorized to do so. If that is the case, I am going to report you to the attorney general and see if they can investigate this for fraud. Also, I want to close my account permanently as I cannot trust you with my personal banking information.
Business response
10/11/2024
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
592071
IN ALL FUTURE CORRESPONDENCE

October 11, 2024

****** Mociak
*****************;
******************************;

RE: BBB Complaint No. ******** / ****** ******************************************************* you for speaking with me on September 30, 2024 regarding your BBB complaint. As discussed, our records show two checks processed on September 24, 2024 and a decline afterward when the casino attempted to raise your limit. As we also discussed, TeleCheck does not provide information to any of the three major credit reporting agencies (********, *******, **********). TeleCheck would not have any information regarding credit cards, only banking accounts involving check processing.

Further to our conversation, TeleCheck does not process transactions through ************* so TeleCheck was not responsible for the difficulties you had getting money from the machine.

We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at *************** or by email at ************************** You may also contact our ******************** at ************** MondayFriday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
09/17/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
A purchase was made on ****** for $85+ dollars. Not disputing that what I am disputing the fact that telecheck via amazon took ***** out of my account and not any way did you add up to my purchases did it come to that amount. Per amazon *** I was told to return it because they should no way that could be done. that occurred june 28th. pmnt was returned by me through bank on 07/16. Filed a dispute with telecheck after I could not pay a car payment and filled out all of the paperwork. They then sent me a fraud/forgery paperwork to fill out once again when I called I told them it was not fraud/forgery but I filled out the paperwork and sent it back this time with an email for amazon customer service stating that the charge was released from ****** and should be reissued to my account meaning that they should return the $*****. Their ***sonse was inaccurate and unverifiable due to forgery or fraud so my current status is modified. Not sure what that means but all the ***s can ever tell me is I sorry but.
Business response
09/26/2024
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
591220
IN ALL FUTURE CORRESPONDENCE

September 26, 2024

Beverley Willoughby
4 Timberline Dr
********************************;

RE: BBB Complaint No. ******** / Beverley ***************************** numbers: 44-242004425045
Original and Current Creditor: Amazon Marketplace ******************************************************************************** has received your BBB complaint regarding the above-referenced item you state was the result of forgery, fraud, or identity theft. We would like to sincerely apologize for any inconvenience or frustration that this debt item has caused you.

Based on the information you provided, TeleCheck located the above-referenced item associated with a returned payment from ******. You had previously reported this item to TeleCheck as a forged check and TeleCheck modified that debt item to forgery. Below is a summary of the item in our database:

Consumer Name: **************************************** 4): ***7901
ID# (Last 4): ***2007
SS# (Last 4): N/A
Check #: 99425608
Original Creditor: Amazon Marketplace Payments
Check Date: June 28, 2024
$ **** $54.17
Current Status: Modified

*NOTE: 0 or N/A appearing in grid indicates inapplicability based on transaction type.

TeleCheck has also made some modifications to your information in our system which we believe will reduce the likelihood of future Code 3 declines. If you continue to receive declines from ******, you may need to contact ****** directly at **************** and ask for the **** team for more information. If ****** declines continue, ****** may have placed a block in their system which TeleCheck would have no control over in removing.

We believe this resolves the issues you have raised. However, if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

Sincerely,

******* Baker
Consumer Resolution Services
Customer response
10/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is as satisfactory as I am going to get from Telecheck. I have never claimed it was fraud that is what Telecheck pushed and if I am declined when I open up my new checking account I will be back.
Regards,

******** **********
Initial Complaint
09/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a complaint about Telecheck. We are a business and we write checks on a daily basis all over town. The Dollar Tree uses Telecheck and most every time we go there to write a check, they decline us which causes major difficulty for us as a business. I have called Telecheck on the spot at least twice and they've allowed the check to process, but this is a repeated practice by them. When a member of our staff is there writing the check, they do not have time to waste calling Telecheck from the store. They have to get back to work ****. I shouldn't have to contact Telecheck every single time someone tries to write a check at a Dollar Tree. This is stupid, it's inconvenient and unfair. Do better!
Business response
09/26/2024
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
591215
IN ALL FUTURE CORRESPONDENCE

September 26, 2024

***** Thompson
c/o ****** Robinsons Boys Home
********************;
******, LA 71202

RE: BBB Complaint No. ******** / ***** ***************************************************************** you for speaking with me on September 20, 2024 regarding your recent check declines at Dollar Tree. As discussed on the call, these checks received Code 3 declines, in part, because of a high level of recent activity. Based on the information you provided, TeleCheck has made some modifications to your information in our system which we believe will reduce the likelihood of future Code 3 declines.

We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at *************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
09/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
********* has continued to decline my checks blocking me from buying groceries for my family. The reason for the decline is not enough check writing history. This is the same checking account used for over ***************************************************************** the account. I previously have written 3-4 checks a day when shopping for groceries sales to feed my family. They said I can now write 1 check every 1-2 days. My credit score is above 800 and there has never been an issue except the last month they started this.
Business response
09/26/2024
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
591212
IN ALL FUTURE CORRESPONDENCE

September 26, 2024

****** Best
***************************;
******, ** 77630

RE: BBB Complaint No. ******** / ****** *********************************************************** you for speaking with me on September 20, 2024 regarding your complaint. As discussed during our call, TeleCheck issued code 3 declines because your new printed checks had extra zeroes in the checking account number, causing Code 3 check declines as the new account did not have sufficient history in our database to approve those transactions. During the call, I had your check history from the old checking account migrated to the new checking account number provided. Our records do not show any transactions attempted at any TeleCheck merchants since those adjustments were completed.

We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** MondayFriday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services

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