Customer ReviewsforTeleCheck Services, LLC

No reason for denying check! Has happened twice with these companies. My opinion, just a way to lose customers for the business.

Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send additional information regarding the declined checks to the below email: ********************* and please include case number ******** in the subject line. Upon receipt we will be able to assist with the resolution of your stated concerns.

Thank you,
Fiserv

Scam operation. Claim to be aiding transactions but decline transactions due to some magical algorithm. What is the point of merchants using this service when clients are declined due to not meeting an algorithm despite plenty of funds available. Now I have incurred unwanted and unnecessary credit card fees. And endured the humiliation of being declined. I am forced to leave one star but in truth it should be zero stars.

One of the worst companies in existence!!!!!! I am unable to pay my ****** bill online because Telecheck would not accept my payment. My bank account has more than enough to pay that bill and a thousand more like it. I ended up calling ****** customer service and paid my bill using the same checking account and it went through just fine. Telecheck needs to be investigated for FRAUD!!!!!!!

Telecheck is a horrible company. We have a construction company and when we write a check it gets declined. Have to call Telecheck and they have to verify the company so they put the person calling on hold and then call the company. Talk about stupid! Not only does it cost time for the employee to stand waiting for them to okay the check but the employee that is on the phone with Telecheck. I have sent an invoice to Telecheck for the lost revenue they are costing my company. According to them the check falls outside the parameters. How can you set parameters on a construction business. This is the worst company ever. It doesn't happen once in a while but has happened on the last 3 checks presented to a supplier. I wish I could give it negative stars as that is what it deserves.

Ms. ******************** you for reaching out with the concerns. We would be happy to look into your account if you can provide additional information. 

Please email your name, address, contact information and a copy of the. declined receipt if available to *********************** Please reference case number 13374494.

Thank You, Fiserv

This company is horrible. Had check declined at ******* this wekend, had plenty of funds in checking account. Telecheck could not tell me why, no negative on report. Never had check declined before. Had to pay with credit card. Took forever and give way too much info to person on phone. I will not shop at ******* again. Telecheck is not a good company, needs to be checked out. Only getting a 1 star cause i cant leave 0

Ms. ****************** you for reaching out with the concerns. We would be happy to look into your account if you can provide additional information. 

Please email your name, address, contact information and a copy of the declined receipt if available to *********************** Please reference case number 13374783.

Thank You, Fiserv

TeleCheck Declined a personal check at a merchant. There was no decline number listed on the receipt. When I called telecheck and gave them all my banking information, they told me they had not declined the check. I am able to write a check at other stores and cash checks at the bank with no issues whatsoever. This is a merchant, I have been going to for over 30 years. I think telecheck service is bogus. They want way too much personal information when trying to find out what exactly is going on. I do not want to give my license, social security number and banking information over the phone to someone who is obviously working in a huge room with a bunch of other telemarketers. Thanks for the embarrassing episode, TeleCheck (whoever you really are!)

September 13, 2024
*************************
**********************
RE: BBB Complaint No. ****** / *************************
Dear ******************,
TeleCheck has received your BBB complaint regarding a check decline and sincerely apologize for any trouble you have
encountered.
While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve
your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction
record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information
should allow us to locate and address the transaction at issue:
A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
A copy of a voided check from the account in question or the full bank account and routing numbers.
Please note all information you provide us is legally protected from unauthorized disclosure.
While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please
call me directly at ************** or you can reach me by email at ************************** You may also contact our
Consumer *********** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a
supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
Sincerely,
*************************
Consumer Resolution Services

If your a business and thinking about using telecheck then please reconsider, the employees have no way of correcting false flagged accounts. You can bet I will not write another check at ********. And if your ******** find yourself another check verifying company or demand better service for your customers. It's hard to believe that we have allowed ourselves to trust in computers so much that we do not allow ourselves a way to control some of the parameters (incase the programming has a flaw -happens all the time, thats why we have updates. Computers do not make mistakes, humans do. Who programmed it?) The following is my experience; -Wrote a check at ******** (I normally do not do) -denied code 3 -2 dropped call with a 3rd successful verified check -send kids to car with groceries stop at the liquor outlet thinking I just verified myself. -write another check for 1/10th the amount I just verified. -denied code 3 -left without purchase because my cold and frozen items I purchased was going to go bad since it already took 40 min to clear the first check -called on way home was told they can not adjust the parameters on my account and the computer decides. -informed telecheck I wanted to file a formal complaint at which time the employees refused to give his name but finally lied and gave false one (I recalled him introducing himself as carlos) -spoke with supervisor who basically told me they had no control over computer. I feel like I had done nothing wrong. The computer was wrong and they have no way of correcting it? I have never wrote a.bad check in my life, I have good credit and plenty of money to pay the check. I have no experience with this company but that translates to me bieng flagged as a fraud and they can't do anything about it, wow. This grocery shopping experience at ******** took from 1730 hours to 2015 hours to complete and I didn't even get all the stuff I tried to buy.

They, 3rd party lost the check. Funds available. Very unreliable Check your credit report.Cant even cash a check Stay away from this company

**************, Thank you for contacting us with the stated concerns. In order to assist we need additional information. Please email us your name, address, phone number, and a brief summary of the issue to ********************* reference case number ********. Thank you, ******.

Awful, totally awful!! Guy did not help at all and even gave me the wrong fax number to send my proof of check being good. Then to find out he sent my case to recovery services even though I asked to open up a dispute case. Horrible company and I Donn’s understand why businesses use them!!!!!!

IMPORTANT NOTICE: REFER TO TRACKING NUMBER ****** IN ALL FUTURE CORRESPONDENCE
RE: BBB Complaint No. ****** / *******************
Dear ****************,
TeleCheck has received your BBB complaint regarding what seems to be an issue with a declined check as well as a possible
returned check. We sincerely apologize for any trouble you have encountered including your experience contacting our call
center.
While we understand your frustration, we need a little more information to help us locate the transaction so we can help resolve
your concerns. Any or all of the below additional information should allow us to locate and address the transaction at issue:
A copy of your drivers license or other state-issued identification used in connection with the transaction; or
A copy of a voided check from the account in question or the full bank account and routing numbers.
Please note all information you provide us is legally protected from unauthorized disclosure.
While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please
call me directly at ************** or you can reach me by email at ************************** You may also contact our
Consumer *********** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a
supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
Sincerely,
*************************
Consumer Resolution Services