ComplaintsforEmpire Home Remodeling

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/13/22, I met with ******* ******** of Empire Home Remodeling related to a Bath to Shower conversion, including the replacement of a window in the shower. I paid 50% of the $14K amount due upon signing the contract on the same date. The estimated time of install per the initial contract was Sept. I understood that delays may occur due to supply issues. I was contacted in early Nov stating that all of the needed parts were received and the window and Bath to Shower conversion was scheduled for Wed, Nov 16th. In the midst of the install, the contractor determined that he did not have enough shower panels for the project. Personnel at the Empire Home Remodeling office asked for permission to turn the panels on their side so the etched tiles would run horizontally vs vertically which would allow them to complete the project that day. After the initial panels were installed, it was determined that an additional panel would still be needed. At that time, I was notified that the shower door had not arrived yet and he could not finish the install anyways. If I had known that, I would not have agreed to turn the panels sideways. Last Wed, Mar 29th, I was informed that all parts were received and the install completion was scheduled. I also requested compensation related to the lengthy delays and the concession that I provided in Nov re: the paneling. I was offered $500 off of the remaining balance of $7K. I have not officially accepted the offer as I feel it is too low. The contractor was scheduled to be here today, 4/4/23, at 11AM. As of 3:30PM, the contractor had not arrived yet. I contacted Empire for a status. The contractor called and requested to re-schedule for Friday for the shower door install as he only needed an hour. I asked about the install of the remaining shower panel, caulking, corner finishing pieces, etc. as there was more work than just the shower door needed. The completion of the install has been set for Tues, Apr 18th.

  Customer response

  05/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  The installation issues have been resolved. 

  
  Regards,
  
  ******** *******

  
  

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