16 Customer Reviews
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Review from Michael G
1 star10/29/2024
Zero stars. Horrible company. Unprofessional staff. Poor work quality. Toxic work environment. High turnover. Stay away! Spent $150k on roof, gutter and siding remodeling on our mid century modern home. Guardian is a nightmare company to deal with over the past 4 years. Still have leaking yankee gutters, rotting soffits and repair crews never show up to repair. Paid extra to have the window and door trim replaced. Metal and caulk work looked like a blind two year old did it. Had to get the owners Matt and Joe out to see the poor quality work to get them to redo the trim. Guardian has made it a low priority to fix these problems they created. It has been three years of “fixing” by Guardian that continue to leak and damage the soffits, rafters and landscaping. Gutters are not sloped properly to drain into the downspouts, water pools in the soffits rotting the new boards, flooded the basement when crew ripped out their first attempt to fix the gutters, neglected to connect a downspout just to name a few major issues. They broke one of our large picture windows and attempted to replace with a low quality window that split open when uncreated. Window replacement took at least 6 months. Our house has looked like **** all torn up for some time now. Debris is left on the job site. Josh and Joel were scheduled for 6 days the last two weeks and only showed up for several hours with the job far from done. They hire subcontractors to do most of the initial work and have their “repair crew” follow up with all the problems. The roof subcontractor put pea gravel off the old roof and construction debris into the vent pipe causing methane gas to build up in the house making my family sick. I had to shop vac out the debris myself. Guardian knows our disabled daughter is in hospice and they ignore our requests to get the work done and get out of our lives forever! Bad karma for a bad company. They do not respond to our phone calls and text messages.Review from Charlie P
5 stars07/01/2024
Josh and his install team were great when installing my roof. The install crew knew I had a 19 month old and their cleanup was done extremely well. Highly recommend Guardian for your roofing needsReview from Diane B
5 stars05/23/2024
Josiah was great. Great salesman I would recommend him thanks again Josiah:)Review from Christopher H
5 stars04/11/2024
Guardian has one of the most detailed and relaxed approaches to any housing project I’ve seen. John Jones was particularly helpful in walking me through each option clearly and was patient with going into line by line contract detail. Their pricing and options are just enough to be comprehensive, but not enough to be overwhelming. There was no hard sales pitch and John worked to understand my specific needs and found the right fit option for my budget and solution. I strongly recommend working with Guardian!
Guardian Professional Contracting Services, Inc. Response
04/12/2024
Thank you *****!Review from Ken R
5 stars04/11/2024
The project completed for siding repair on my chimney was outstanding. Patti and Josh were excellent to work with. Their customer service is the best! Patti was able to schedule the job quickly and she is so efficient. Josh explained what the workers would be doing, did a final walk through with us, did an excellent job with cleanup, and answered all of our questions. We highly recommend them and Guardian for quality products and excellent service! *** * **** *Guardian Professional Contracting Services, Inc. Response
04/12/2024
Thank you Mr. * ******************** Your feedback is what we strive for!Review from Donald J
5 stars03/21/2024
Excellent workmanship. On time, cleaned up and pleasant workers. The job was well done.Josh,John and Patty were excellent to work with.Guardian Professional Contracting Services, Inc. Response
03/25/2024
Thank you ****** for taking the time out of your schedule to review our workmanship with the BBB. Timeliness and cleanliness are a mandatory core value and are at the center of our projects whether roofing, windows, or siding. We are thankful for the opportunity, please feel free to refer Guardian Home Improvement to coworkers, friends and family!Review from Angela K
5 stars03/21/2024
I recently chose Guardian to side my garage and install a large picture window in my living room. We were also in the process of having a new driveway/new garage floor poured, so I did not want the new siding until that was completed. The team at Guardian ordered the product needed and checked in with me frequently to check on the driveway project so they were able to get to my project as soon as it was possible. I did not have to wait weeks because of my other project. The crew that came out to side the garage was professional and polite. They worked hard and completed the project without issue in the time specified. When the job was completed the garage looked awesome and the surrounding area was clean and undamaged. We had a similar experience with the picture window. The installation went smoothly and the team was very professional. The worked efficiently and cleanly. The window is perfect and we have had no problems with it at all. I would (and have) recommend Guardian with complete confidence.Guardian Professional Contracting Services, Inc. Response
03/25/2024
Good Afternoon ******, Thank you very much for taking the time out of your schedule to review Guardian Home Improvement on the BBB. Our siding and window projects are at the forefront of our specialties, and we are grateful for you allowing Guardian Home Improvement to work with you. We want to help make projects happen timely and at the Owner's pace for what you specifically need! I appreciate you mentioning the professionalism, the politeness of the crew, and the cleanliness. We pride ourselves in helping customers with their homes the same way we would handle our own homes. Please feel free to refer Guardian Home Improvement to coworkers, family, and friends!Review from Judie E
5 stars03/16/2024
New Cericade roof looks great and saved me a lot of money. I really appreciated the constant follow up and communication from the office. Everyone was nice and friendly. Dan and the crew did a great job and were very careful and considerate. I highly recommend getting a quote from Guardian Home Improvements. They have the most options and affordable payments. Very easy, no pressure experience.Guardian Professional Contracting Services, Inc. Response
03/25/2024
*****, Thank you very much for the ************** you shared regarding your Cericade Roofing System and the money savings you have now! Guardian Home Improvements works diligently every day to improve our communication and make certain that the Owners and Clients we work with know exactly their project's schedule. In addition, we are grateful to know that the process was without pressure. We helped you, make your decision, on how you wanted to spend your money! Thank you and feel free to refer us to your coworkers, friends, or family!Review from Susan L
5 stars03/13/2024
Joe, Josh and Patti were wonderful to work with. Communication was great. Production schedule was on time and everyone went the extra mile to assure great customer service.Guardian Professional Contracting Services, Inc. Response
03/14/2024
Thank you very much ***** for taking the time to post a review for Guardian Home Improvement. We appreciate you!Review from Patricia O
5 stars02/25/2024
Thank you Patrick **** and Josh and the working crew from Guardian who did the job at ************************ did an excellent job. Thank you again. Sincerely PatGuardian Professional Contracting Services, Inc. Response
03/25/2024
Thank you ******** for taking the time out of your schedule to review Guardian Home Improvement! We are grateful that our team was able to expedite a schedule on time, professionally, and with minimal disruption to you, We are grateful for our customers just like you ********!
Customer Review Rating
4.25/5stars
Average of 16 Customer Reviews
Contact Information
Text: (414) 326-3590
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