ComplaintsforLarsen's Bakery
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/25/23, I ordered two kringles for Delivery on 8/2/23 through the business' online ordering system. To this date, I have still not received my order. I have been working through my credit card company to dispute the charge and my dispute was recently denied because the merchant told them no refund was due. The merchant has not provided any proof of a **** tracking number to show that the order was ever shipped or delivered. I attempted contacting this business at least four times directly; twice by phone to the phone number listed on their website, once by the contact form from their website, and once by email to the email address listed on their website which was never delivered. I responded to the denial of my credit card dispute; however, this business should absolutely be reported to the BBB.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,6:00 AM - 5:30 PM
MMonday | 6:00 AM - 5:30 PM |
---|---|
TTuesday | 6:00 AM - 5:30 PM |
WWednesday | 6:00 AM - 5:30 PM |
ThThursday | 6:00 AM - 5:30 PM |
FFriday | 6:00 AM - 5:30 PM |
SaSaturday | 6:00 AM - 4:30 PM |
SuSunday | 7:00 AM - 12:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.