ComplaintsforWheel Way

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November of 2023 I purchased a vehicle from this business. Within the first 30 days of having my vehicle I had multiple things need to be fixed. These issues were not resolved the way they should have been. Instead they fixed the issues the way they wanted so they didnt have to pay to fix it the proper way. I was informed of this today when I went to speak to the salesman that sold me the car. Not shortly after these first few issues were resolved their way i started having more issues.. leaving me stranded in the vehicle once again. I now have to replace all new tires on the vehicle that Ive put less than ***** miles on. Im not sure how it was even legal to sell this car with how the condition of the tires are in. All four of my tires are completely shot with cords showing. As a single mom buying this vehicle I put my trust into the car dealerships to help me find a reliable car that they told me it was. After spending $21,000 on a vehicle. I should not have to put thousands of dollars worth of work into the car when they should have fixed it before selling it. Thats why people like me use a dealership. Attached is a receipt of the cost of a key i had to buy because I didnt have a spare key which they didnt disclose to me until after the fact they sold the car. Attached are also pictures of one of the tires we had to take off because my car was no longer drivable. I dont have receipts for what they fixed but i do have messages going back and fourth.. also telling me that the things they isnt want to properly fix wouldnt devalue my car if i tried to swap it out with them. Which i tried doing but they proceeded to tell me they couldnt really help. So this is why Im reaching out to you now.

  Business response

  04/02/2024

  Tell In response to the complaint, ****** purchased the vehicle from ** on November 10th, 2023.  Her and her boyfriend were both there to look the vehicle over.  After taking it for a test drive she made the decision to purchase it.  The vehicle came with a 1 month ***** mile warranty that covers upto $1500 in mechanical repairs with a $100 deductible.  After finishing the paperwork it was noticed that a heat vent in the rear was broken.  Arrangements were made right away to fix the issue at no cost to the customer.  A few weeks later ****** showed back up at the dealership.  There was an issue with a vent shade for the sunroof.  The shade had rolled up and broke.  It was hanging and she asked what we could do about it.  Options were discussed and she agreed to having it tinted and the broken shade removed.  ****** even set the appointment to have the tint done. This was also provided at no cost to her.  Another few weeks later she placed a call to the dealership claiming that she was at ******************* and she had lost her key.  At delivery she was given only one key.  With pre-owned vehicles it is very common to only get one key, as we are at the mercy of how many keys we get from either the previous owner or the auction.  We contacted our vendor that makes extra keys and he was not able to make keys for ***.  The only solution is to go to a *** dealer.  This was something that we could not help with.  After this we received a message that the middle console was broken.  It was not at time of delivery.  We offered to find her a used one, however we have not been able to locate one yet.  
  
  As far as the tires go, she has owned the vehicle for almost 5 months.  We cannot speak to the driving habits of the customer.  At the time of purchase the tires were at 6/32 and 8/32 respectfully.  Discard is 3/32 in the State Of **.  The vehicle went through the safety inspection for the state.  The customer signed off on it.  The vehicle was safe by state standard.  The safety was performed by ****************** because the vehicle was a ***.  We offered to sell her tires at our cost and she declined.  She was also offered the opportunity to see if we could trade her out of it.  We were unable to accomplish this because she was in a negative equity position and wanted to lower her payment.  Mathematically that does not work.
  
  We feel that we have made every attempt to help.  We are sorry to hear that she is not happy.  We try to do as much as we can for all of our customers.
  
  *******************; us why here...

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I wrote out the problem and sent an image of the statement with the other images.

  Business response

  11/28/2022

  In response to BBB complaint letter dated Monday, November 14^th 2022.

  Complaint involves: Guarantee or Warranty Issues 

  Customer's Statement : I wrote out the problem and sent an image of the statement with the other images.

  The customers statement you have provided gives us no real information regarding the issue/problem.

  The ****-year model vehicle sold "AS IS" meaning any future problems/issues or Maintenace are the customers responsibility, not the dealership.

  No warranty was given with the sale of the vehicle because the model year was outside of our dealership warranty guidelines. 

  Other vehicles were available that came with a warranty.  

  We have made several attempts to reconcile with the customer. 

  The dealership has offered to give here equal value towards the vehicle as a trade in towards the purchase of something different. 

  The ********* buyers guide is clearly labeled AS IS.  

  The We Owe agreement is clearly labeled AS IS.  

  The customer was offered an extended service plan to purchase with their vehicle and signed a declination stating they did not want additional coverage. 

  The dealership has attempted to help the customer several times with their vehicle's issues including the most recent where an employee was sent to the vehicle because it wouldn't start. The employee discovered the vehicle was turned off with the shift lever still in reverse so employee shifted it into park and started the vehicle with no problems.

  We are here to help someone with a vehicle problem that they purchased from us (and sometimes not purchased with us) within reason even if it isn't "in writing" as we understand that we are in business to serve our community, and help people with their vehicle needs.

  
  

  Thanks, ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩