Customer ReviewsforUnited Regions Van Lines LLC

I have been patient over the past three months, hopelessly waiting for the insurance company the movers gave me to come through. As of this week the final settlement came in and I was awarded $75 for my moving fiasco. In my life, I have never been more insulted. If I can prevent any of you to not use United Regions Van Lines I will feel justified. What they did was not only immoral, it was down right robbery. Forgive the long story, but I want to back up my claims with proof so that anyone looking for movers will never use this corrupt and downright pathetic company. My initial quite for their salesman came in at $7900 for a move from ******* to *********** **. The quote was based off all my boxes, furniture, etc. from a previous move less than 3 months ago since I needed a short term rental before moving into my new house. I gave them an exact itemization of everything that I had. When the moving team eventually came at 11pm on a Tuesday night, the two of them started loading the truck. When they finished at 3 am they informed me that I used twice the truck size that I literally just used three months ago. The new rate was going to be $17,600, two and half times more than my original cost. I argued with them and they told me they can unload everything if I wanted or else I could call customer service in the morning and fix it. When I called customer service the following day they argued with me and refused to adjust my pricing. Honestly, I would have been fine with meeting halfway, but they refused. In addition, the threatened me with a $1000 fine per day if I refused to pay them in full. Long story short, my stuff was finally delivered after two weeks and we were missing numerous items including furniture and China with a value over $5000. We had 12 boxes completely destroyed and two TVs that were ruined. Do your due diligence, find a reputable company and if any mover has a review like this written.... RUN

Thank you for taking the time to share your detailed experience. We genuinely regret that your recent move with United Regions Van Lines did not meet your expectations. We understand the frustration that comes with an experience like this, and we appreciate the opportunity to address your concerns.Increase in Volume and Costs: It is important to clarify that our estimates are provided based on the information given at the time of booking. Your initial estimate was based on 189 items, but upon loading, our records show that the actual count was 350 items. This significant increase in items would naturally affect the overall cost and the space required. We strive to provide accurate estimates based on the information provided by our customers and work to communicate the importance of clear and comprehensive inventory lists.We understand that discrepancies like this can cause frustration, especially if the move occurred shortly after a previous one. However, changes in inventory or variations in how items are packed can significantly impact the final load size.Packing and Damage Concerns: Since all boxes were packed by you, we were unable to oversee the packing process or verify the quality of protection for the items. While we cannot assume liability for the condition of the packed boxes, we always recommend using our professional packing services to ensure maximum protection during transit. However, we do encourage you to file a claim for any damages or missing items through the insurance ***************** Settlement: We understand that receiving a settlement of $75 for your claim was not what you expected. Insurance evaluations are conducted independently, and the compensation is based on the type of coverage selected and the evidence provided. We highly encourage you to review the insurance policy details to understand how settlements are calculated and to reach out to the insurance company if you believe there was a miscalculation in their assessment.Customer Service and Resolution: We acknowledge that there was dissatisfaction with the customer service experience and communication regarding additional charges. This is something we take seriously and continuously work on improving. We apologize if you felt threatened or pressured during this time, as that is not in line with the values we aim to *********** Steps: If you still have unresolved concerns or additional information regarding missing items or damages, we are here to assist you. While we recognize that the situation was challenging, we remain committed to finding a resolution that acknowledges your experience. Please reach out to our team to discuss the insurance process further or explore any remaining options.We value your feedback and take your concerns seriously. We sincerely hope to work toward a fair resolution and restore some of the trust that has been lost.Sincerely,Customer Service Team **********************

I am writing this review to share my experience with my first-ever move. I expressed my concerns to my sales representative, Erik, who was incredibly helpful and provided thorough details during the walk-through. After that, we coordinated a pick-up from Massachusetts to Florida. I received a call from Phyllis, who was a pleasure to speak with; she was very helpful in providing the pick-up time. Once the pick-up was completed, I had some questions regarding a price increase. Since I wasn't the one who did the inventory list—my spouse handled that—I wanted a clearer explanation of the charges. I then spoke with Amanda, who took the time to thoroughly review the price estimate and contract with me. She explained the moving process in detail, which helped alleviate my concerns. I can understand how stressful moving can be, but overall, it turned out to be a pretty good experience. I’m particularly grateful to have worked with this company under new management, as both Phyllis and Amanda informed me. After reading some reviews, I was initially scared and skeptical about the whole moving process, but their professionalism and support made me feel relaxed and confident. Thank you for a positive experience!

Thank you so much for sharing your experience with us! We’re thrilled to hear that your first-ever move went smoothly and that our team was able to provide you with the support and clarity you needed throughout the process. It's great to know that Erik was helpful during the initial walk-through and that both Phyllis and Amanda made a positive impact by addressing your concerns and explaining the details of your move and the charges. Moving can indeed be stressful, but we’re glad that our team under new management was able to put your mind at ease and make the experience more manageable for you. Your feedback reassures us that our commitment to professionalism and customer service is making a difference. Thank you again for your kind words, and we wish you all the best in your new home in Florida! Sincerely, Customer Service Team United Regions Van Lines

The only reason this company is getting one star was because the driver and the two man crew (not four like we were told would be here) that unloaded us, were great. They worked hard to unload what it took six to load. Kuddos to them. The rest of the move including our interaction with the company and the horrible crew that packed us were the worst we have ever had the misfortune of working with. The price kept changing because they under estimated how much we had, or maybe it was because they used dish packs and wardrobe boxes for everything and only filled them 1/3 to a 1/2 way full. They would call and say we had to do a wire transfer that same day or the next or face penalty charges for every phase of the move. We got three calls asking us to set up our move (they had already packed up our stuff and had it in storage). And the crew that packed us up was beyond bad. They threw everything in boxes with no care whatsoever to our belongings, then they wanted a hefty tip. I hope by stating our experience it will help others not to go through the same awful experience we did.

Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations and would like to address the points you raised while providing clarification based on our policies and documentation.Crew Size: While we are glad to hear that the unloading crew did a commendable job, we would like to clarify that we do not guarantee a specific crew size for deliveries. The size of the crew depends on various factors, such as location and availability. The team we assigned was fully capable of handling the unloading process efficiently, as reflected in your positive feedback about their performance.Estimate and Pricing: The estimate you received was based on the initial details you provided. However, when additional items are included or the volume of goods exceeds the original estimate, a revised estimate is required, as per our policy. The revised pricing was communicated to you, and the decision to proceed was made with full awareness of these *********** Packing: The claim regarding half-filled boxes is incorrect. Our packing process is designed to ensure the safety of your items, especially fragile ones, during transport. If larger boxes were used, it was likely to protect certain items better. We do not leave boxes half empty without reason; the aim is always to pack in a way that reduces the risk of damage.Payment and Wire Transfers: Our requests for wire transfers were part of ensuring that payment was made according to the contract terms. ********* customers of payment ************************** and procedures is standard practice to avoid any delays or penalties, and we were simply following up on these requirements.Repeated Calls About Your Move: The confusion regarding the calls to set up your move likely stems from the submission of multiple leads with varying information. Our sales team was doing their due diligence by reaching out to confirm details, as we take every lead seriously to ensure accurate communication.While we regret that certain aspects of your move were not up to your satisfaction, it is important to note that we made efforts to communicate revised estimates, payment deadlines, and the services provided throughout the process. We appreciate your feedback and will continue to work on improving our services.Sincerely,Customer Service ***************************.

This company has been calling and texting me nonstop for months from different numbers even though Ive told them I dont need their help. Absolute spam and lack of customer service

Thank you for bringing this to our attention. We sincerely apologize if our communication has caused any frustration. We strive to respect our customers' preferences, and if you had explicitly informed us not to contact you, we would have promptly updated our records to avoid further calls or texts.Our intention is never to spam, but to provide assistance to those who express interest in our services. We will ensure that your contact information is removed from our system moving forward.If you have any further concerns, please feel free to reach out to our office directly.Sincerely,Customer Service ***************************.

They came to pick up my stuff in ****** ****, ******, on the twenty-seventh of August and the driver tells me that it will be in ***** on the 30th of August, so we hurry down to be there too when it shows up. Well, we got here and no truck. So, I called and was told that the 30th date is the start, and it will be anywhere from that date to 17 days after that. So that time went by and still no truck, so, I called again and was told that it was 17 working days, Then they call me and tell me the stuff will be loaded on a truck on the 19th of September and will be delivered in up to five working days and the driver will call 24 hours before they come to deliver. Well, it is the 26th and no call no nothing. They have lied and changed stories every time I have talked to them, as far as the difference in price I knew that was going to happen because we had more stuff. They have had my belonging for a month now and I have no idea where my stuff is

Thank you for reaching out and sharing your experience with us. We understand your concerns regarding the delivery timeline and any confusion caused by the ********** clarify, the driver's statements about specific delivery dates are not always indicative of the final schedule, as delivery logistics are coordinated by our central planning team. Our contract outlines an estimated delivery window of 0-17 business days, and we strive to meet that timeframe. We understand this situation has been frustrating and sincerely apologize for the inconvenience.Regarding the delivery, we see that your belongings have already been delivered. We hope that this resolves your concerns, and if you need any further assistance, please do not hesitate to contact us.Sincerely,Customer Service Team **********************

Minus 2 star rating! NOTE: United Regions Van Lines is NOT BBB accredited! That says a lot. I read the fake good reviews and the response from the company to the bad reviews and fell for it. Agree, the sales dept skilfully deceives you to get your business, giving you a low estimate after a face-time walkthru through the entire house. I showed them everything, including our clothes. Estimate was $10, 566. When the movers came, they guy went thru everything and told me the cost was $21,129 !! We did not add anything extra except a refrigerator. HOW IN THE WORLD CAN A FACE-TIME WALKTHRU ESTIMEATE BE SO FAR OFF?? We were stuck and totally at their mercy at that point because they had already started loading. Had arranged for them to pack the breakables. The mover said, no, on his order it said to pack the kitchen stuff. There is little to no communication between the person who signs you up, the business office and the movers. A week before the move date, a person from the office called to give us instructions and to confirm everything on the list; we added the refrigerator; she up the estimate and had us pay $1,400. She told us we had to buy mattress bags for the mattresses. Then later told us it was okay, she would throw that in. When the movers came, they charged us for the mattress bags. I tried to call the lady who promised us that she would throw that in but was told she no longer had access to my account. What a scam! I asked for the guy who signed us up and was also told he no longer had access to my account. I could not talk to anyone except this lady in the business office, and her word was final. Absolutely no compromise. All throughout, the main emphasis and reminder was that payment had to be CASH or Postal Money Order. They would not accept the bank's money order. It was all money, money, money, cash, cash, cash - including 10cts in the bill. No discount for not having to reassemble at delivery either. Increased # boxes by packing 3/4 full. SCAM

******* *. Same thing happened to us! This company will say anything to get your business but all of it is lies!!

We are sorry to hear that you feel this way about your experience. At United Regions Van Lines, we prioritize transparency and delivering on the promises made to our customers. We strive to ensure that every client is informed and comfortable with the process from start to finish.If there were any misunderstandings or if certain aspects of the move did not meet your expectations, we would like the opportunity to review your case and address any concerns. Our goal is always to provide a positive and reliable service, and we are committed to resolving any issues that arise.Please reach out to our customer service team directly so we can assist you further and work towards a resolution.Sincerely,Customer Service Team **********************

These so-called "positive" reviews are fake...written by the company. I agree with another reviewer: "stay far away". This company cares not one whit about the customer's convenience. I've been virtually "homeless", camping out in my new home awaiting delivery for 2 weeks since pick-up. Oh, I know the policy 0-17 WORKING days from the 1st day you can receive. Well, today the furniture arrived. I only wish I could show you pictures of the damage to one-of-a-kind antiques that I repeatedly told them to pack carefully. One $1500 oil painting was ripped; a HAND-CARVED mirror and console were smashed, a leg was knocked off a French chaise longue. I could go on and on. I specifically asked at the interview (**** and then *******) if this company could handle fragile antiques, and was told repeatedly "YES". I even showed them the pieces that were especially fragile. Here's what happens: They come and pack--very hurriedly--but you think this looks fine. Then they whisk things away--somewhere to their warehouse--unload them, and RE-LOAD them to another truck, where local yokels earn minimum wage throwing your stuff around where you can't see. Then when they've made you pay for living somewhere else for a few weeks, their driver, ****--who could not give one rat's a** about anything--(Russian) -- arrives having hired more local-yokels (untrained, of course) at minimum wage--start pulling your stuff off the truck as fast as possible. THEN, you discover what's happened. And OH the payment. They won't take a credit card (might cost them something), so you have to go to the bank and pull out fistfuls of cash, and hand it over to the driver (****?) where he counts it like a mob ******* friends, if any industry needs regulation, it is the MOVING INDUSTRY, and I plan to lobby my state government until this happens. What an A****** of a company!!!!!!!!!!!!!!Ask one of their workers something, and they know nothing. NOTHING. ********************** and leave a message.

We take all feedback seriously, but it is essential to clarify several inaccuracies in your statement to maintain transparency and accuracy.Delivery Timeframe:Your delivery fell within the agreed-upon window of 0-17 business days, which is clearly outlined in our contract and was explained during the booking process. We understand that waiting for your items can be stressful, but we followed the agreed-upon terms without exceeding any deadlines.Handling of Antiques and Fragile Items:Our teams are trained professionals who take pride in handling fragile and valuable items with the utmost care. We regret that you experienced damages, and we encourage you to file a claim through our claims process, where all damaged items will be addressed fairly. However, your claim that our team hurriedly handled your items is inconsistent with our standards and customer feedback.Payment Methods:Our payment policies are industry-standard and are communicated upfront before the moving process begins. The use of cash or money order is a common practice in the moving industry to ensure secure transactions. Your accusation of a "mob-like" transaction is entirely unfounded and inappropriate.Customer Service and Communication:We strive to provide clear and responsive customer service, and we apologize if your experience did not meet your expectations. Our team is available to address concerns, and we take pride in responding to inquiries in a timely and professional manner.We stand by the quality of our service and the integrity of our team. We invite you to reach out directly so we can assist with any unresolved issues, including your claims for damages.Thank you for your feedback.Sincerely,Customer Service Team **********************

If I could put a zero I would. Horrible. Too expensive. Boxes crushed. Things dented. Boxes packed helter skelter. 23 days from pickup to delivery at *********. ******** customer service. Lamp shades crushed. Hanging clothes piled from bottom of the box not hung on metal bars. Lots of trash left in new garage. Files from file cabinet every which way in boxes. Files falling out of folders. Books packed in large boxes too heavy for me. Did not properly assemble sleep number bed. Horrible horrible horrible.

We are truly sorry to hear that your experience did not meet your expectations, and we regret any frustration or inconvenience caused during your move. We take these concerns seriously and would like to address the issues youve mentioned.Damaged Items and Packing Concerns: We deeply apologize for the condition in which your items arrived, including crushed boxes, damaged lamp shades, and the improper handling of your hanging clothes. This is not reflective of the high standards we aim to maintain. We encourage you to file a claim for the damaged items, so we can review and provide compensation where appropriate.Delivery Timeline: We understand that the 23-day delivery time was frustrating, and we apologize for any inconvenience this caused. Please note that our delivery window is based on business days, and the extended timeline may have been influenced by logistical factors. However, we recognize the impact this had on your overall experience and regret any disruption it may have caused.Customer Service Experience: We strive to offer courteous and efficient customer service, and we apologize if this was not the case during your move. We will review your feedback to ensure better communication and support in the future.We would like to assist you in resolving any outstanding issues, so please feel free to reach out to us directly. Thank you for bringing these matters to our attention.Sincerely,Customer Service Team **********************