Customer ReviewsforEastern Wisconsin Culligan Water Conditioning

I never write bad reviews anywhere as I’d rather work things out directly with the service provider. Unfortunately I’ve run into Culligan of West Bend who lacks rental product service, servicing knowledge, well as basic customer service. We have been renting from Culligan for years, with a few minor problems, sometimes resolved, other times not to our satisfaction. Last fall we decided to have them deliver the salt, hoping that improve softener performance. For 7 months, since they delivered the first bags of salt, we have been dealing with terrible water due to non-performance of the water softner. They recommended we add an iron filter, which we did…more $$$ of course, still a non-performing water softener. Trying to get a resolution is responded by indifference, no response and too bad we are too busy to get it working before next available in 2 1/2 weeks, that’s the best we can do. Yet we continue to pay monthly rental for the softener, iron filter and this no service.

Bought a home that had their softener/filtration system installed. Called them before purchasing asking them how much they are charging for the system and the details and how the process worked to remove the equipment. They told me it was a rented system for about $100/mo. We installed a much more elaborate iron curtain system in our previous home 2 years prior for around $3k so I considered this highway robbery and politely asked them to remove the equipment. They did so about 3 weeks later. I specifically asked if all water would be reconnected from where they disconnected it. They told me it would be like how it should be had they never had the equipment installed and that all water would be functional again when they were done. I asked the question again upon scheduling the removal and they answered the same way. We move into the home about a month later and realized that the equipment was connected to the sink in the kitchen and the fridge in the kitchen as well. Neither of which worked. No other work whatsoever was done in the basement or kitchen since they were there and they would be the only culprits. I have photos of were the equipment was and they clearly just snipped the lines, pulled their equipment, and shut off the water to that source. Hack job if I ever saw one and definitely not what I was told would happen. When I called them to ask them to come back and fix it they had multiple people talk to me and tell me that I'm lying and questioned why it took so long for me to call and complain. I told them it's because we just moved in and told them we weren't going to be present to let them in to remove the equipment and that we wouldn't be there for awhile. They basically called me a liar. Spoke to management they also told me I was lying and that it's not their problem. Also told me MKE has some of the worst water in America to try to sell me on keeping it. That also was a complete lie. MKE has been rated as some of the best in USA. Disgraceful business