86 Customer Reviews
Sort By
Review from Yash L
1 star11/23/2024
I went to this store seeking help with foot knee and back pain. I was told I had to choose from three packages. All close to $2000-$3000. After signing receipt. I felt scared I was scammed into all these things I didnt need. I called and emailed customer service got no help. I went back to store. And said I was very nervous about this transaction. I cant believe I got talked into a $2000 transaction. I cant afford. The shoes were $170. Employee told me that the inserts will help not making hole on top of shoe. Its only been a month and half and I have a hole. Each set of inserts are $600. They forced me to buy 3 sets of inserts, socks, Velcro, tongues, shoes, I was told inserts can fit in any shoe. It does not. I didnt need all that. Im so overwhelmed and feel scammed and have no help. Why do I have to keep going to the store. Wasting hours of my time. This was all a waste of money.Review from Katherine M.
1 star11/12/2024
If you are looking at going to the Good feet store please read this first. I went there to get some relief from my leg and hip pain. They gave me shoes and several different insoles to try. Felt good when I left but then the longer I wore them the worst it got. Went back several times to get adjusted and same thing happened. I finally went to my physician and he took x-rays and told me the only way to fix my problem was surgery. I called and told them and asked for my money back and they basically refused. I now own a pair of shoes that cost me over $2,000. Please think before you go and do the research save your money.
Good Feet Store Response
11/13/2024
We have reached out to this customer and reached a satisfactory resolution for both parties.Review from Michael B
1 star10/30/2024
Total rip off. Hard sell. No foot health knowledge. Stay away.Review from Richard H
1 star10/30/2024
I am writing let you know I feel like I have been scammed by this product. They made my foot pain worse and I feel I threw $2,100 out the window. Certainly, I wish I would have done a little more research related to your product before I threw money down the drain. I since found out I am not alone in this from the reviews here. I have let my friends know what a waste this product is and will continue to share my experience with anyone who is interested in seeking out the Good Feet Store for any foot issues. And to not provide any type of refund...thats just bad business. You sure talk the good talk... and I feel into the trap.****Good Feet Store Response
11/06/2024
Customer came in for an adjustment.Good Feet Store Response
11/13/2024
We have reached out to this customer and reached a satisfactory resolution for both parties.Review from Dorothy D
4 stars10/28/2024
I got suckered in, too, but what do you know. After wearing as instructed, my feet feel better than they have in years. I can walk up to 5 miles without being sore when I'm done. The worst issue I have with the store is all the extra **** they kept "suggesting" at supposed very low cost and yet my bill was exorbitant. And, all my shoes squeak with the inserts. I can't sneak up on anyone. Ha! This was worth it to me, just to not be sore after walking.Review from Connie D
1 star10/05/2024
I was charged almost $2300 for 4 orthotics and 3 inserts for my shoes. I took them home wore them as instructed and my feet hurt worse than they did before as well as having Charlie horses now in my calves at night that wake me up. I have attempted calling and I left 1 message to a call I received but was never contacted back. I would love to turn all this garbage back in and at least get half my money back for a scam that doesn't work. ****** *Review from Shanna M
1 star10/01/2024
Scam! Avoid at all costs. I wish I had read these reviews prior to purchasing. If I could give a zero I would.Review from Mark M
1 star09/24/2024
My intention was to buy a pair of tennis shoes with good support and instead I left with a 3 step program that includes 4 sets of supports, 3 pairs of liners and 2 pairs of diabetic socks. It would be nice if the saleswoman would have given me a few options but the only option was the 3 step program. I paid over $2000 for something like this? I made a BIG mistake. Numerous times I've called to talk to someone but they won't even call back. It would be nice if they would split the cost. They still would be making a lot of money. How can a company do this to people! Hopefully people read the reviews before they buy.Review from Virginia H
1 star09/23/2024
The Good Feet Store scammed me for items I did not need. Their policy is All Sales are final. Three different Arch supports for a total of $1770 to be worn in tennis shoe for six weeks for certain hours each day. $159.90 for overlay cushion. $9.95 for velco tab strips - no idea what this is. $55.90 for thin air ankle socks. Orthopedic shoes $249.95 which I would wear the arch supports in. $16.95 for heel cushions. For a grand total of $2,309.92. Broke left hip in Oct. of 2023, Left leg is now 3/4" shorter than right leg. Went to Good Feet on June 8,2024. Was just looking for help in balancing out my left leg. I know I will never get my money back and I should have had someone with me to view all of this. Not feeling to smart. Good Feet did not help. Lessen learned Arch supports lasted exactly three weeks. Could not take it.Good Feet Store Response
09/27/2024
Customer just had several questions and concerns, but I was able to answer all of them and get her back on track.Review from Liz D
2 stars09/21/2024
I usually look up business reviews before I visit a retail company and failed to do so this time. I should have asked about the prices before I spent the time to try on the inserts at the store. At no time did my salesperson state that All Sales Are Final and I didn't read my receipt. No reputable business should conduct their business this way. This would have alerted me immediately. I just made my purchase three days ago and already I have buyers remorse. I'm a retired senior on a fixed income and even though I chose the least expensive package, it was still a lot of money for me. The insert feels OK but I still want to return them and get a full refund. I would prefer to go to a podiatrist instead for my orthotics. I should have gone home to think about it before I signed anything. I'm going to contact on of my local tv stations to see if they can pursue this for me. Their commercials are impressive but one cannot trust that image alone.
Customer Review Rating
1.66/5stars
Average of 86 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.