Business ProfileforDual Liner

Really poor performance on delivery, and I can't believe they are still taking orders. I highly recommend NEVER doing business with this company. I canceled my order and requested a refund. I ordered on 12/26/2024. They processed my order and charged my card immediately. Within 48 hours they sent me an email saying they were on back order and waiting for materials to manufacturer. I asked if they would not charge my credit card until the product shipped but they said their system didn't work that way - I had to pay with the order (so they have my cash). I inquired every couple of weeks and shipping dates continued to be delayed. First it was mid-January and first of February then week of February 6 then we're not sure. I finally called them today (2/16/24) and asked for status - and they said they have no status to give me. I asked for a refund. I also asked if they were shipping to any customer who ordered after me and even today. They said no - that every new order on the website is on the same delayed delivery. No where on their web site at the point of sale does it say they that delivery is queued and 2-3 months behind. They are taking orders and charging people's cards (taking their cash) and not giving them any information on this delay at the actual point of purchase. I find that highly unethical and frankly dishonest. I would never do business with this company and I recommend that no one else do business with this customer either.