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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of transaction: 09/23/21 thru 7/22 Complaint: Overcharged $1700 per *******************, Service Manager, Brenegen West Salem Chevrolet ************** on repair service performed on **** ***** K10 truck under invoice: *****. As of 07/22, $1200 is remaining amount due me. I have made numerous calls to ***** service staff regarding when payment will be made. ***** staff acknowledges amount due me. Reasons for non-payment vary .. for ex. **** is working on it, **** is on vacation, **** needs to talk with accountant in ******** office. I am unable to get resolution at this point on my own.
Business response
09/27/2022
**** has spoke to ***** and the check will be mailed this week. Tell us why here...Customer response
09/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a 2022 ***** traverse premier redline addition on December 31st 2021 .From day 1 i heard a noise when braking. I thought is was ice from washing the car when is was unusually cold at that time. the noise would come and go. The dealership acknowledged the noise and replace the front brake pads at 600 miles. I was on a trip to Mississippi and after i had driven 500 miles, the noise came back. I took it back in when i got back and they said there was a problem with the brake pads and the factory engineers were working on it. Today is 5/12/22 and it still is not fixed. I think this is un acceptable for a ****** dollar vehicle .The work done on my vehicle has been done under warranty. I just want it fixed.Business response
05/12/2022
We have been in contact with GM warranty and have followed the warranty guidelines. GM has launched a new bulletin stating a new pad should be available around the September time frame. This will be a warranty repair. We welcome *** to stop and see are service manger for more information.Customer response
05/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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