2 Customer Reviews
Review from Christina W
1 star06/21/2024
So first I placed an order online for flooring a week went by and we never got an email stating it was ready so after looking into it..having an order number and pickup date they claimed the order disappeared and didn't go through. So I spent 30 minutes on the phone with customer service ". Got no were. We went into the store which is an hour drive to order and make sure it went through. We go pick the order up after dealing with rude guys as we're loading the flooring get it home to four boxes literally broken pieces and the boxes all tore and we were missing five boxes! Go back to the store and go inside and ask if they need me to pull up to the door. A girl behind the counter also on some kind of rude power kick said I needed to bring in the broken boxes in... so I loaded up a cart brought it in and then they hand me a cart with the nine boxes to push and load myself all with a toddler on my hip. Thanks rapids home depot. Yall are rude and don't need to be working in customer service. Highly do not recommend them for anything.Review from Lisa D.
1 star01/19/2023
I have had a multiple of bad experiences with the delivery service for this Home Depot in Wisconsin Rapids. In many situations the driver takes it upon himself not to deliver on the "scheduled date". And in one case they lost a tub that I ordered and scheduled to have delivered. In a recent case today (1/19/23) the delivery drivers were in front of my house and seen my husband standing outside and because of a little snow and ice they took it upon themselves to drive away without even a phone call stating the reason they were not going to deliver my stove and microwave. So now I am unconvinced and have to re-schedule to have my items delivered to the Home Depot-Wisconsin Rapids location so I can pick up my order. Each and every time we have a "scheduled drop off time" the delivery drives make the decision at that time if he/she will drop off my purchase. I have gone around and around with the store and they have done nothing in each case. I would just like to make this issue known so other shoppers do not have to go through the same frustration as I have gone though multiple times with this store/location. Thanks so much!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.