ComplaintsforCoopers Aqua Solutions

• Initial Complaint

  06/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Hayward valve for my sand filter from Cooper's pool for $125.00 over a year ago. I contacted Coopers within a week of the purchase due to the faulty valve releasing to much water when trying to engage the valve to backflush. Coopers told me this was normal . Since then I have contacted Coopers five other times explaining my issue. I am told this is the way the valve functions and me knowing better. I finally contacted Hayward this week and they told me that the place I purchased this valve at was wrong. It should only release what's in the lines and no more. I have tried with Coopers to resolve this issue and feel like they do not want to admit they are wrong. I wanted a replacement when I purchased it but keep getting told this valve SHOULD run like that when Hayward tells me I am correct and they do not understand why Coopers tells me I am incorrect .

  Business response

  06/21/2023

  SID COOPER - COOPER'S AQUA SOLUTIONS

  THANK YOU FOR THE LETTER,  CURRENTLY TO THE BEST OF OUR KNOWLEDGE, TALKED WITH THIS LADY.

  BRENDA ***** - THE PRODUCTS IN WHICH SHE IS REFERRING TO, IS WARRANTY BY HAYWARD CO.

  WE DO NOT HAVE THIS NAME IN OUR SYSTEM FOR AN INVOICE - BUT COULD HAVE BEEN A CASH REGISTER RECEIPT, IN THIS CASE, THE PART WILL NEED TO BE RETURNED, SO WE CAN VERIFY DATE CODE ON UNIT, AS WELL AS INSPECT DEVICE TO MAKE THERE IS A PROBLEM, IN THE MANUFACTORING OF THE UNIT. AS WELL AS TO MAKE SURE UNIT WASNT DAMAGED DURING INSTALLATION, WHICH WOULD CAUSE NO WARRANTY - BEING DAMAGED DURING INSTALLATION - 

  WITH RECEIPT IN HAND IF WARRANY IS ACCEPTED, UNIT WOULD BE EXCHANGED,  FOR ANOTHER SAME ITEM ONLY 

  PLEASE FORWARD ANY RESPONCE OR DATA MATERIALS TO EMAIL: ****************

  THANK YOU,  

  Customer response

  06/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  Brenda ***** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩