ComplaintsforAscential Buildings

• Initial Complaint

  10/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have purchased a building in April 2024 in the amount listed above. We have received the run around since then on getting a contractor to come level the lot. We finally after contacting the ascential buildings multiple times were able to finally get a contractor out here after months. Sent the proof of the lot being level and now it is almost November and we still have not received our merchandise. We have been making the repairs payments on a building we have no possession of and I am not happy about it. I am not sure how people are able to charge interest and a payment on something we still do not have possession of. We have continued to contact them to verify updates and recently were told they don’t have any deliveries set up even though a month ago we were instructed that our buildings “should be delivered” at the beginning of October. The ground is going to be so cold by the time the building is installed which is why we purchased the building so early in the year prior to purchasing our boat which is going to house the boat in the winter months. I want to cancel the entire transaction get all of our money back and try another place. We have had HORRIBLE customer service with the constant run around since the signing of the contract. I want the building delivered within a few days of this complaint or we are going to consider other routes of getting out of this contract and making sure all of our money is refunded.

  Business response

  10/30/2024

  The receipt of this BBB complaint marked the first Ascential Buildings became aware of the customer's dissatisfaction. Upon receiving the complaint, we took immediate action to assist the customer. We are pleased to inform you that the issue has been resolved, with the customer scheduled for installation.
  
  In addressing the other concerns raised in the complaint, the customer purchased the building in April 2024; however, it was communicated that the installation timeframe would commence only after site photographs were received. These photographs were submitted on August 13, 2024. The contractor issue referenced pertains to a separate agreement with external contractors. While Ascential Buildings offers support in connecting customers with local contractors, these contractors are not employees of our company. As shown in the attachments provided by the customer, we made efforts to facilitate additional contractor assistance when requested.
  
  Regarding the financing aspect, the customer included site work in their loan agreement. It was clearly communicated that payments would begin once funds were drawn to cover the site work.

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