ComplaintsforBMC Productions dba JC Films
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Complaint Details
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Initial Complaint
06/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed a preorder for the DVD, "Not for Sale," back on 8/5/22, but have still not received it. I did get an email from them a couple of months after I ordered stating that the shipping date had been delayed until, I believe, the end of the year, but I do not remember, and I deleted that email thinking that I would have the DVD no later than the middle of January. On March 19, 2023 I sent my first email to Jason ********'s email address, as that was the email in my confirmation of order email, and heard nothing back. I did the same on April 21, 2023, and heard nothing back again. On May 6th, 2023, I sent a third email to Jason, but this time copied in Heather ******* ********, Jessica *****, and Brianna ******, as they were the top four listed people in the company. The email to Jessica ***** failed to deliver, but other than that one, I am under the impression that the other three people should have received their emails, but I have not been contacted yet again. I did try calling the only phone number that is listed for them, including in my email, but no one answers it, and the voice mail says that it belongs to a Sue ***** and she is not listed as an employee on the JCFilms website. So, this was the only way I could think of to get someone to possibly respond, or if not, to just mail me the DVD that I have already paid for, please!Customer response
07/06/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by BMC Productions dba JC Films regarding complaint ID ********.
Regards,
Holly ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.