ComplaintsforAllegheny Disposal LLC

• Initial Complaint

  12/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is trash pick up service, that is paid quarterly. One time, transaction didn't go through and I haven't noticed that. They never came back with reminder of an unpaid invoice, and next billing cycle they came with 2 amounts plus fine for delayed payment. I explained what happened, immediately paid outstanding balance and asked them to take away the fine. However, they escalate this, increasing the fine every next billing cycle and now they put my service on hold, bullying me to pay bogus fines. The bottom line is that, there is no other service to pick up trash, so they acting like bully because there is no alternative to their service. Plus, they charge fuel surcharge, despite gas prices went down to 3$ in WV.

  Business response

  01/03/2024

  Dear BBB group,

  I have reviewed the statement that the customer provided to the BBB as well as reviewing this account history. As he indicated in his statement to the BBC, he has not been agreeable to paying the fuel surcharge and has deducted this from his invoice which has also triggered several nominal finance charges over the past year. Garbage is a regulated utility in WV with rates and fuel surcharge adjustments set by the Public Service Commission. This leaves an outstanding balance that is past due in excess of 90 days on this account which will need paid in full.

  Sincerely,

  Jacob ** **** - mbr.

  Allegheny Disposal LLC

  ************

  Customer response

  01/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  1. The problem itself had been resolved, unpaid invoice was paid the minute it was brought to my attention. The entire reason for this is poor invoicing software AD uses to bill clients. Software does not sends reminders of an unpaid invoice.  Instead of using this opportunity to improve their services, they blame customer and imposes fine. The company inhibits anti-customary behavior, demanding nonsensical fine, for the problem that had been resolved immediately once it became known.

  2. The fine cannot be a part of outstanding balance. Any financial dispute between service provider and a customer can and should be resolved at court and only in court.
  

  3. The company threatened to suspend essential service in order to force customer to pay disputed amount. AD is a monopoly, so they use their position to maximize profit. Last time I checked dictionary this is called extortion. I asked them to de-escalate but they refused. Not sure where else in the US this would be tolerable behavior from business.
  

  4. I'm not sure what's the purpose of this exchange. They know my position and i'm aware of their position. If BBB experts have no desire to be involved or mediate, then, I'm not sure why do you guys even exist...

  Thanks

  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩