ComplaintsforSetzer's World of Camping, Inc

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a brand new camper from them that had some problems such as the refrigerator not working and the toilet leaking. We also had storm damage from on the awning. They told us to bring it in and they’d have it fixed within 24-48 hours. It’s been a month and they’ve haven’t even started on it. They’ve collected their money from the insurance company and have been incredibly rude but still haven’t even started the repairs.

  Business response

  06/11/2024

  Setzer’s World of Camping, Inc.      
  To Whom It May Concern
  
  ***** and ******* ****** purchased a unit from Setzer’s World of Camping on May 11, 2024. Customer went camping the following weekend and found some issues with their unit.
  
  The ******s dropped their unit off on 3-13 and we had a small delay getting it in to the shop due to employees out sick. The service writer told the ******s we would try to have it in the shop in 24-48 hours to be diagnosed. We wouldn’t have promised to have it completed within 48 hours, in case parts would need to be ordered.
  Customers complaints were refrigerator not cooling, toilet leaking out the back, hot water not running through any faucet, quote replacement glass for stove top as it busted, and needed awning and hardware replaced as it was left out during a storm. The glass and awning were to be covered by their insurance company. Service completed the estimate, sent ***** an email on May 25 asking for confirmation to start the repairs. ***** answered back on May 27 to start the repairs. Parts were then ordered and we are awaiting the parts to complete the job. All other issues have been fixed. The refrigerator just needed the cool setting adjusted up. Toilet had a loose valve that was tightened, and we couldn’t duplicate the hot water issue. Stove top glass was ordered and will be installed when we do the awning.
  
  Both service personnel have been in contact with ***** and ******* throughout the whole process.
  We only just received the insurance check yesterday, June 11, 2024. 

  Customer response

  06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The insurance paid them on June 4 per my insurance. The company has also been very rude. They say they wouldn’t promise 24-48 hours but they did. Then we were promised a couple days and we still don’t have it.

  
  Regards,
  
  ***** ******

  Business response

  06/14/2024

  Setzer's World of Camping, Inc

  As per my first letter, there was a miscommunication of the 24 - 48 hour time period regarding diagnosis vs repair.  
  
  We received the insurance check but have not cashed. And won’t cash until the work is completed. Setzer’s has already paid for all the parts included in the repair of their unit. As soon as we receive the awning parts we will complete all the jobs.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  12/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called about a used camper a Sales man sent me pictures we wanted to look at it the sales man told me.be there at 9am I arrived at 9am then was told it would be 2 hours before he bank they deal with opened. the camper was in rough shape so we told him that we wasn't interested he got mad and ran my credit without my or my wife's permission he keeps running it over and over and over at least 8 times so far trying to mess up my credit to be spiteful.

  Business response

  12/18/2023

  Nick, our salesman made an appointment with Mr ****** to show him some campers he was interested in. When Mr ****** got to the dealership, the salesman took him out to the camper, came back inside and wrote up a deal on the 2015 Salem 312. Mr ****** told Nick he really needed a camper as a place to stay. He instructed Nick to do what he could to get him approved. So we gathered his information and sent to the banks that were open based off his qualifications. Based on the information provided, the banks stated his DTI (debt to income) and revolving debt (credit cards) were too high. Our finance manager said he would qualify for ******* Bank but they didn't open until I lam, customer said ok and waited around the dealership for their response. ******* Bank conditioned the loan with needing proof of income. Mr ****** then provided most recent paystubs but was unable to supply the proper stipulations from the bank (adoption income letter from agency). He was able to provide statements showing the deposits, but this was insufficient for *******. Customer became offended when asked to provide the additional documentation and left the dealership. We have not ran his credit nor done anything with his deal after he left as is our practice for cancelled deals.

  Customer response

  12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Attached you will find the list of the five places where they ran my wife's credit and mine.  If we find more than we will send them later.  A deal was not wrote up, nor did we say do whatever it takes to get us approved.  They told us they only deal with one bank, and they were in a different time zone, so we went to get something to eat, and they called and said they needed six months of our bank statements, and I told them no, just forget it, we will figure something else out, that they were not getting our bank statements.  For the next week we received a letter from some bank telling us that Sitzer's Camping had them to run our credit for a loan and we didn't.
  
  Regards,
  
  ******* ******

  Business response

  01/04/2024

  As stated before customer came in looking for a camper and asked us to obtain financing. We took Mr and Mrs ****** out to the 2015 ********** and came back inside to write up a deal. The deal sheet is in the folder agreeing on a price for the **********. The finance manager ran his credit with the information provided to us and sent to the appropriate banks. Both **** and ******* were informed up front we have multiple banks that we work with. Customer was able to provide us paystubs and a copy of their bank statement. ******* bank said that was insufficient and needed an adoption letter from the agency. That’s when they left.

  They will receive letters from the bank after the fact. Banks are required to mail letters to customers when they decline an application. But they don’t always go out the next day. So that is why he may still be receiving letters from the bank.

  Apparently today 1/3/2024 while doing further research as to where and when we sent the applications it auto pulled their bureau. (His inquiry dates are inconsistent with ours) I immediately called the credit company (700 credit) spoke with a **** and was assured they would reverse the pull. Though through a lengthy process. We sincerely apologize that this happened.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my camper to Setzers in April of 2023 to replace a damaged awning. They stated that it would take a month to get the estimate for my insurance, order the parts and do the repair. They have delayed constantly stating that wrong parts had arrived twice. First they stated that the arms they received were too short & had to be reordered. Then the new arms came with the awning that was too short. I’ve missed several opportunities to go camping. It is now August and the repair hasn’t taken place. They state that they are still waiting on the replacement awning. I’ve called so many times and have received promise after promise with no results. I’ve requested to speak with the owner on several occasions but have not heard back from them. Then have yet to call me back when they state that they will.

  Business response

  08/15/2023

  On Friday August 11,  Matt *******, an owner of Setzer's World of Camping, spoke with Richard *** regarding his problems getting the camper repaired in a timely manner.  As good will compensation for his patience, we are completing additional repairs and apologize for any inconvenience we may have caused having your unit here all summer. 

   

  Sincerely, 

  Amy *******

  Owner/ Vice President

  Setzer's World of Camping

  Customer response

  08/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  Richard *** 

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ac unit went out on camper has had camper for 4 months without providing any info about when issue will be resolved

  Business response

  07/05/2022

  There was an issue between **, manufacturer of A/C and Manufacturer of unit, ******** on who was going to cover the A/C. Then there was a parts supply issue. But Problems are solved and we are currently awaiting the arrival of A/C unit. Which should be any day now. Service writer has been in contact with husband on the situation and the sales manager *** *****  *

  Thank You! 
  *** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩