Complaintsfor304 Complete Construction LLC

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with 304 Complete Construction to remove our existing deck floor boards and replace them with Trex boards. Work began on 3/18/24. The materials that the contractor ordered were delivered on 3/19/24, and we paid a total of $9925.59 to the supplier, ******l ******** * ******* Contractor ***** **** ordered 52 16' Trex boards at $94.40 each. Contractor only used 25 boards, so it was a gross over-estimate. He did not take responsibility for this and left us with the problem of contacting the supplier for a return pick up and refund. We did so, but this has not yet occurred, and the refund will not be determined until the material is in the supplier's warehouse. But it will definitely be much less than the amount we paid. The work was nearly completed on 3/22/24, with the exception of some detail work and the clean up. Contractor requested payment of labor on 3/22, with the promise of coming back on 3/25 to finish up. We trusted the contractor to do so, and paid the full balance for the labor of $6686.00 - big mistake. Contractor did come on 3/25, and we pointed out some small areas where we found the workmanship unsatisfactory. Contractor then packed up and left without a word. He did not complete the detail work and did not clean up, leaving us with some unfinished work and a pile of discarded materials in our back yard. After repeated phone calls to contractor, he finally called back. His explanation for leaving was he didn't like the way we talked to him. We believe that he just didn't like being told that some of the work was slipshod. This was very unprofessional. At the very least, we should be compensated for the cost of the materials that the contractor over-ordered, which would total $2500.00.

  Business response

  03/29/2024

  We entered into a contract with the customer to complete work at their home. The scope of work for our contract had three parts- Remove existing deck boards and railing, install new composite decking boards, and install a trap door.

  We ordered 20' boards and 16' boards and used all of the 20' boards and a good portion of the 16' boards. During the building process, we realized we could minimize waste by running the boards a certain way, which would allow us to return the leftover boards and the customer would get money back. Had we gone with a different plan to run the boards, we most certainly could have used every board; there would just have been a lot of leftover 'scrap' material.

  We started the work on Monday and completed the 'scope of work', per our agreement, on Friday. They shook our hands, said how well of a job we did, paid us the remaining labor balance, and even tipped us nearly $300 because of how happy they were.

  During the week, the customer asked us if we could add boards below the deck to eliminate animals from getting underneath. We agreed we could do that the following week, and that there would be an additional charge along with them supplying the boards for us to add below the deck.

  We showed up Monday and the customer spoke to us in a way that we didn't agree with, so we chose not to do the new work that was not in a contract.

  We completed what we said we would do on Friday, and only agreed to come back that following week to add on boards that was 'additional work'. We called the customer the next day to let them know that we would not be coming back, that we had completed the work per our contract, and that they can contact the supplier of the decking boards to arrange a pickup and refund. The customer then verbally threatened us, to which we chose to end the conversation and agreed as a company that we will not back going back because of a threat that should have been reported to the authorities.

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