ComplaintsforTodd Judy Mitsubishi Charleston

• Initial Complaint

  02/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  2 reasons I'm filing a complaint 1st on 06/16/2023 I purchased a car from Todd Judy Mitsubishi they took my 2007 *** ******* as a trade-in. On the last day of the car's registration I had to call the dealership to find out that they had never sent the paperwork off to have the registration processed they had to over night paperwork back an forth and a sales person had to physically obtain registration and a plate from the DMV for the car. I also have the letter they typed up for me in case I got pulled over. The 2nd is I received a letter from the State of New Jersey telling me that my 2007 *** ******** was impounded and that I have 15 days to claim it. They sold the trade-in to someone else without removing it from my name as well as that car's frame was rusted out and not safe to drive. I have pictures of that. I'm filing this because it's not ok what they have and haven't done. I have had undue stress as well as having to spend 2hr at the DMV to remove the *** from my name and the time it's going to take at the state house to prove that I was not the owner as of 7/1/23 so I don't have to pay property taxes for a extra year in a car I don't own. I don't want them to keep doing this to people.

  Business response

  02/01/2024

  There is a common misconception that when a dealer takes a car on trade that the title comes out of the name of the person who trades it in. As a dealership, we have the ability to hold and transfer the title, but it remains in the name of the person who traded it in until it is titled in another person's name.

  However, the documentation provided when the vehicle is traded services as proof that it is no longer owned by the person who traded it in. This document will say "Bill of Sale" or "Purchase Agreement" on the top. As of that date, the obligation for the person who trades it ends in all matters, including responsibility for property tax. When the next assessment comes, you just have to update the document to show what vehicles were owed on the assessment date, and that's what you're responsible for. In this situation, the vehicle, being older and with rust issues, was sold at auction.

  Another dealership purchased it. From that point, we have no visibility as to what happened to the vehicle. If it was titled in another state, the West Virginia records would not have any idea that there is a new title in a different state. If NJ contacted WV regarding the car and got the information of the original owner, they would contact that person, but they have no obligation to the car or the impound fees. It's possible the vehicle was sold to someone else and was either titled in a different state or is in process of becoming so. You only have to inform them that you don't own the vehicle. If they require proof, the aforementioned documents will work. We can also furnish another copy and will gladly do so. 

  Customer response

  02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* ******

• Initial Complaint

  01/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Traded in my 2021 ********** for a chevy truck, was told todd judy sold out, to contact charleston **********, as we had to wait for them to set up a accounting for things like this, has been 9 months and have not recieved our gap insurance reimbursement! Called charleston **********, they were supposed to have a lady call us, by end of day, recieve no call, and do not expect to, called late in evening to accounting again, they said theyd have her call! Asked for her direct number, but they would not give it stating it was a cell phone, been 9 months since we have been trying to get my reimbursement plus nine months interest!!!

  Business response

  01/12/2024

  Charleston Mitsubishi, which was the company in 2021, is no longer in business. It is impossible to contact them because it no longer has any employees. We do not have access to the paperwork from the original transaction. Typically, GAP can be cancelled directly with the provider in situations like this and instructions should be located on the GAP contract itself. We are happy to assist in finding the information if the customer wants to bring the contract down and have us point out the information on it. Similarly, the dealership that they traded at should be able to point them in the right direction if they have an existing relationship with them. In short, we can provide guidance, but we can't process it on their behalf. 

• Initial Complaint

  05/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  The transmission blew up on my car. They tried to say I was not the first owner. It took me 4 wks to prove to them that I am the owner. They finally fixed the car, but I had to have a rental car for 3 of the 4 wks. They continuously said they were sure I would be reimbursed. This cost me almost $2000. They keep telling me they are taking care of it, but still no results. This all started in Feb, I am losing patience with this whole thing. And am paying interest on my credit card. Please let me know if you can help me! I am attaching a copy of the letter I sent to their SERvice Mgr. Dated 4/5/23. Over a month ago. I attached copies of my bills for the rental car. Please let me know if you need further information.

  Business response

  05/22/2023

  Below is what was sent to the attorney generals office.
  

   

  Hi my name is Eric ******** and I am the general manager for Todd Judy Mitsubishi – Charleston.  On 3/24/23 I received the complaint as stated by Mrs. ****** and would like to update you on the situation at hand.  On 6/14/19 Mrs. ****ey purchased the vehicle in question (vin #****************** from our understanding through Mitsubishi it was initially a leased vehicle.  Then at a later date she went from the lease to a purchase agreement.  So according to Mitsubishi’s records this would show that she is the second owner of the vehicle.  On 2/24/23 the vehicle was brought in for service and explained the situation.  My service manager Hayden ***** sent that information to the district manager Clark ******, stating it is the same owner and should still be covered under the 10yr 100,000 mile coverage but at that time they were only acknowledging the 5yr 60,000 mile warranty (based on her being the second owner).  Mitsubishi researched this on their end and found the information was correct and allowed the warranty claim to be processed for Mrs. ****ey.  This was a time consuming process due to the many hands and desk the information had to cross with Mitsubishi so I can understand everyone’s aggravation. 
  
  On 3/21/23 is when we officially received the approval and we were able to get Mrs. ****ey into one of our loaner vehicles the next day 3/22/23.  We have her new transmission and informed her it would be done next week barring any unforeseen circumstances.  On top of this we are submitting another claim on her behalf to seek reimbursement for her rental car that she has been using until we were able to get the approval for the loaner vehicle.  Attached you will see the loaner agreement and repair order for Mrs. ****ey.  If there are any other questions or concerns please feel free to reach out to me via email or my cell ***** ********. 
  
  

  Business response

  06/02/2023

  This is an unfortunate event and is in the hands of the manufacturer of what they will cover with the customer.  All we are able to do on our level is to provide information to the customer from Mitsubishi.  The complaint should be directed to Mitsubishi directly.

  Eric ********

  Customer response

  06/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   No one wants to take responsiability for this bill. They just keep passing it back and forth and putting me off. This was not my mistake. I DID NOT lease the car. I bought it with 7 miles on it off the lot.  I don't know who made the mistake but because of this I had to rent a car for almost 4 wks while they sorted it out.

  I should not have to pay for a rental car while my car just sits on their lot!! I was told numerous times by Billy in the service dept that he was sure it would be covered.

  I had to constantly call for updates as they would say they would call me back and did not.  I did not have the $$ for a rental car and had to put it on a credit card.\

    I need to know what you can do to help besides sending them a letter.  I have contacted everyone in the organization with no response! I am continuing to stay in contact with my Mitsubishi case manager weekly and waiting for a response from him now.  Some one needs to take responsibility for this screw up!!
  
  Regards,
  
  Chris ******

• Initial Complaint

  05/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was asked to cosign for my grandson a car from a car lot he works at and somehow I was put asthe main signer on the paperwork which I trusted him and signed at his house and I wouldn't have known that if he made the payments and the bank wouldn't have called me telling me I was the main one on the loan then I received the paperwork from the car lot and seen my name had been signed and notarized without my knowledge I have never talked to anyone from this car lot other than my grandson ir have I ever been on the property. They won't return none of my calls I can't afford this car nor do I want this car

  Business response

  05/10/2023

  Dorothy and her grandson traded a vehicle that they were both owners on and purchased this one in the exact same way. There is a common misconception that there are primary and secondary signors on these types of loans. While there may be a physical location of the name on the contract as first or second, the credit was applied for jointly. Both parties are equally responsible for the debt. The paperwork that she sent pictures of is the titlework for the vehicle. It was signed and notarized by our title department. 

  Customer response

  05/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Dorothy ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩