ComplaintsforDasco Medical Equipment, LLC
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Complaint Details
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Initial Complaint
05/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My mom is disabled. We got a new seat for her wheelchair finally after fighting with insurance for 6months we just decided to pay for it out of pocket. They came replaced it. Within a week the seat is tearing and dangerous to use. I’ve called dasco multiple times and am getting nowhere!!Business response
06/12/2023
Thank you for bringing this matter to our attention. Our Weston location spoke with the patient's daughter on 5-30-23. We were able to deliver a loaner wheelchair later that same day on 5/30/23. Her wheelchair is being repaired and will be returned once completed. Patient's daughter was very pleased with that resolution and thanked the staff for their assistance. We also reached back out to her today to confirm that all of her concerns have been met. Please let me know if you need anything further from us. Thank you again.Customer response
06/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
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Contact Information
89 Arnold St Park Plaza Shopping Center
Weston, WV 26452-8529
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.