ComplaintsforFremont Motor Sheridan Inc

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was dealing with ********* at Fremont motors in Sheridan Wy. on a truck they had for sale early October. I submitted all my information online and ********* reached out to me to tell me the terms they came up with which was $1000.00 monthly payment and $13000.00 down. I was hoping to have a smaller payment so I asked if a co-signer might reduce the payment and he said possibly. So we had all that information submitted to find out the payment would only be higher. Meanwhile I was dealing with another dealership on a different vehicle but could not get the payment where I wanted it so I reached out to Christian again to see if the first offer was still good, $1000 payment with ********* down and he said yes so I put a deposit down on the truck. The truck was at a different dealership getting work done to it so I wasnt able to look at it or drive it, they just kept telling me they would let me know when it was ready. I talked with ********* over the phone and he had connected me to **** in sales and I was informed the payment would not be 1000 however ******* was the best they could do. I informed them that was not the agreed payment but at this point Id turned down the other truck from the other dealership and said I would agree to it. Finally on November 4th the truck was available, so we drove to Sheridan only to find out that there supposedly needs to be a co-signer and they did nothing to try to help resolve this issue. The first quote given to me was without a co-signer and they should have to honor the quote they gave me.On 2 occasions the quote of $1000 payment and $********* down was agreed upon with no mention of a co-signer. With putting a deposit down this should be an honored contract.

  Business response

  11/05/2024

  Dear Mr. *********************** you for bringing your concerns to our attention. We have reviewed the details of your complaint and listened to the phone calls between you and Christian regarding the purchase of the truck. Based on our review, we would like to address the issues you raised.

  
  During your conversations with *********, the payment of $1,166.00 was clearly communicated to you, and you confirmed that you were comfortable with this payment arrangement. Additionally, you called back to verify and affirm that you were ready to proceed with the purchase at that payment amount. We also note that both you and your co-signer provided us with the necessary information to pursue financing for the vehicle.

  
  We apologize if there was any confusion surrounding the transaction, but there was no contract signed indicating that a $1,000 payment would be possible. The only option available was the $1,166.00 payment, which required the co-signer as part of the loan approval process.

  
  We understand that clear communication is crucial, and we regret if there was any misunderstanding. However, we want to assure you that we are committed to resolving this matter. If a truck in the $1,000 payment range would better suit your needs, we would be more than happy to work with you to find a vehicle that fits within your desired budget.

  Sincerely,

  **** ***********

  General Manager

  Customer response

  11/06/2024

  Complaint: 22513210
  
  I am rejecting this response because:
    I feel the dealership should be held accountable for the offers. When I asked ********* if we could go ahead with the initial offer of $1000 payments and he said yes, that was misleading. Also when the new payment was brought to my attention, after the deposit was already put down I did agree to the higher payment yet I was never informed that it required a co-signer till I was there to pick up the vehicle. Even though I had offered to start whatever paperwork was necessary to speed up the process well before the vehicle was ready.
  Regards,
  
  ***** ******

  Business response

  11/07/2024

  Mr. *****,

  We would like to clarify that we are not a lending institution, but rather a dealership that works with third-party lenders to help facilitate vehicle financing. Our role is to present financing options based on the guidelines provided to us by these lenders. Unfortunately, we are limited by the terms and conditions set by the financing partners, which is why we were only able to facilitate the loan with the payment of $1166.00 and the co-signer that was provided to us.
  

  We sincerely apologize for any miscommunication during the process, particularly in regard to the payment amount and the co-signer requirement. It is never our intention to cause confusion or inconvenience, and we understand how this situation may have been frustrating. Our team works hard to ensure that all details are clearly communicated, and we regret any misunderstandings that may have occurred.

  If you are still interested, we would be more than happy to assist you in locating a vehicle within your original budget of $1000.00 per month. We want to ensure you have a positive experience and are able to find a solution that works for you.

  Sincerely,

  **** ***********

  Fremont Motor Sheridan

  Customer response

  11/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our truck needed a warranty repair back in Nov and they chose nit to do it. They didn't do the repair. Went in today for routine maintenence and they said the repair needs to be done but no longer under warranty.

  Business response

  07/19/2024

  Our General Manager, ***********************, spoke to *************************** at 2:42 PM on 7/19/24. ***** explained to **************** that there was a sincere mix up in communication and we apologize for the confusion.

  At the time that **************** was advised that the axle was leaking on his Tacoma, we failed to schedule an appointment and order the parts for the necessary repair. **************** informed **************** that our team should have initiated the scheduling of the repair appointment at the time the leaking **** was discovered.  

  **************** informed **************** that we will be happy to repair the issue under factory ****** warranty, as the concern with the axel was discovered prior to the three-year time frame of warranty expiration. 

  **************** informed **************** that he appreciated his phone call and the clarification. 

  We will make certain that the necessary repairs are performed as quickly as possible. We consider this issue to be resolved. 

  Thank you. 

  Customer response

  07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

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