Business ProfileforAction Door Services Ltd.

Hi,We had a 'Steelcraft' garage door installed by this company in 20**. Since 2021, we have been pursuing a replacement door warranty claim for defects to said door. Soon after installation, the door began to accumulate moisture, causing unsightly staining and discoloration. Despite varied and generally poor communication, Action Door has acknowledged our warranty claim (claim # ***, as per attached email), in email and verbally. If needed, I can provide a ** email thread documenting correspondence, with respect to this claim. After a lengthy process of ignored emails and other excuses, I was assured by Action ************ Manager, **** *********, in 202*, that he had ordered my replacement door from the manufacturer (**********). **** ********* explained that this process would be delayed, due to covid supply chain issues, which I understood to be happening in many industries. Consequently, I was willing to be patient until the supply chain issues resolved. Two years have elapsed though and I began to suspect that any covid supply issues, should have resolved. They have in fact resolved, as confirmed by Action Doors' sales department, who says that the turn around time for this garage door model, is approximately *** weeks. Despite the availability of this door, nobody has reached out to me to provide an update. My latest email attempts for updates have been completely ignored. Further calls to Action Door have been met with varying excuses that go in circles, like much of our previous correspondence. For example: "we're a small family business", yet, "you need to deal with this or that department" to so and so's "voicemail" isn't working this week. Action Door has acknowledged this warranty claim and ensured me that my replacement door was ordered. I have been more than patient in waiting for the supply chain to resolve. Action Door confirms that these doors are available on short order, but I'm now being completely ignored. Thank you for your help!