Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on April ** 2023 paid $***** for roof replacement: Re roof house with *** ** year limited lifetime shingle, replace vents and install open metal valley. ** lb felt on eave ends and ** lb felt in valley sections only. Replace rotten plywood cost + $***/sheet and $*** minimum charge. They intentional broken the contract missing installation of the metal valley. . Also they did not follow the ******* building code, using less nails that make the roof loss the wind insurance from the manufacture; a few exposed nails was found on their work and left nails and garbage on the roof after the job. they refused to solve the problem, continue cheating the consumer, saying buyers wont inspect the roof and refused providing the project material list. the Invoice ****.
Business response
11/12/2023
She is mistaken, * nails is ok within manufacturer specs and code . This is the first Ive heard about the exposed nails which I have no problem fixing , this isnt a leak issue . Closed valleys are code however our manufacturer does prefer open valleys , her valleys are covered under our warranty and I have told her in writing that they will last ** years minimum .
She is simply looking for reasons to hold payment for a separate matter as I believe she doesnt have the money and is upset that she has a lien on her home now .
Customer response
14/12/2023
Complaint: ********
I am rejecting this response because: I have another professional inspection the roof after the roofing. He pointed out:1.***-nail requirement is a standard manufacture installation.
Theres not enough nail fasteners for the shingles installation. Heavier wind will blow off the shingles. ****-nail is the minimum installation requirement but will loss the manufactures warranty from wind events per the manufactures warranty manual.2. No metal valley was installed. the rainwater will scour the shingle damaged fast. this is not a recommended installation, so no such installation around my neighborhood. People can't see such installation in ******* as well. The manufacture's installation guide shows closed valley is an option, but from my roofing contract should have metal valley installed. The installer intentional miss the metal valley installation and said it was the manufacture recommended them to apply closed valley on my property, breaking the contract, please provide the proof who, when, and why HE/SHE let the installer do this on my property? any benefit for my property?
3. the installer has no warranty details provided. I asked for, they said to download the manufacture's warranty manual, they only follow the manufacture's warranty. Then who can provide the warranty for the installer's poor works and how?
Sincerely,
*****************Customer response
19/12/2023
The installer has not completed the contract. their behaviour is harmful to the customers right and interests, also damage the reputation and the order of market economy.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.