Business ProfileforFGL Sports Ltd. (HO)

a friend ordered me a Yeti travel mug from sportchek online for me to pickup from the store. I picked up the mug in package from the locker in the leaside store in ******* on August ** or ** of this year. I didn't open the package till i got back home as i wanted to shop around sportcheck before leaving, and i didnt want to walk around with what would have looked like unpaid merchandise (there i no receipt in the packaging for online orders...). when i opened the packaging i noticed that the store had given me a damaged mug (there is a visible dent/scratch on the outside of the mug). I called the store and spoke to a manager, he told me that i had to notify them before leaving the store for them to do anything, and my only option is that i get the receipt from my friend and then all they'd be willing to do is return the item. Basically even if i wanted to do that it would have still my problem to find an undamaged mug to purchase later. because this was a gift i didnt want to bother my friend and didnt want to try to **** down an undamaged mug. After that conversation i contacted sportchek customer service through their website, eventually they sent an email that my concern was communicated with the store and that it was a store-level issue. I was away for ********************************************************************************* the sportcheck corporate. i replied to the corporate email almost a week ago, right when i got back, and i still havent heard back...