We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Progressive Home Warranty Ltd has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileProgressive Home Warranty Ltd

            Real Estate Maintenance Protection Plans
            BBB accredited business

            Contact Information

            325 Carleton Dr

            St. Albert, AB T8N 7L1

            Visit Website
            (780) 470-4663

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 23/8/2018

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            New Home Warranty and Insurance.  Members of IBAA, CHBA (Multiple), part of Hub International Group

            Business Details

            Location of This Business
            325 Carleton Dr, St. Albert, AB T8N 7L1
            BBB File Opened:
            16/6/1998
            Years in Business:
            20
            Business Started:
            1/11/2004
            Business Incorporated:
            1/5/2015
            Accredited Since:
            23/8/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Business Management
            • Jason Davis, VP Client Solutions
            • Marin Todd, Executive Assistant
            • Darren Van Wart, President
            Contact Information

            Principal

            • Jason Davis, VP Client Solutions

            Customer Contact

            • Jason Davis, VP Client Solutions
            • Darren Van Wart, President
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            23/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased a home in May 2021 with a home warranty provided by ******* and administered by Progressive Home Warranty. Our claim included multiple items, of which only two were approved. Most of the determinations I agree with as it was our fault as homebuyers for accepting the builders promise to make the repairs without notifying home warranty in writing before the first year mark. The portion of the claim determination I disagree with relates to damage from a leaking pipe connected to our steam shower (plumbing and distribution system coverage for two years). Upon identifying the leak, we immediately had a plumber come to the house to repair the leak and we notified the builder. The Construction Performance Guide for New Home Warranty in Alberta specifically states that this is the course of action required by home owners in order to mitigate damage. However, our claim relating to the damage from the leak was denied by Progressive as they stated the was not a warrantable defect as the leak was already repaired. This is the response from our claims rep ***** when we expressed our disagreement with the determination: “For the shower claim item, the leak had already been addressed prior to the claim being submitted, as such the defect was not present at the time the claim was opened and therefore this was determined not covered under warranty. For damages to be covered the issue which caused the damages must have a present defect warrantable under home warranty.”
            Read More
            Read 4 More Complaints

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Viky B

            08/11/2023

            Would have given 0 if o could . I will warn you , if you escalate the the situation from setp 1 to 2 or 3 its the same person handling and will be same response. I would highly encourage to get work done by your builder rather then these fake people at progressive and further steps.Intially started our warranty claim with lots of promises and satisfactory statements about how our work will be done . Later work started and it was not even close to what they quoted initially. Work was done very unprofessionally by GREEN SEED DEVELOPMENT CORPORATION. left our washroom door with missing hardware and unsafe state which came off the slider very next day it hung it , dint paint bedroom wall .left every work undone.*******************(Director of claims) handled our claim . He never pickep up call , answers to email after days , looked like dint read our emails and finally stopped replying by saying or contractor will contact us to finish the undone work .its been 2 weeks since he or our contractor gave us any update.**** will never listen to you and will never address you , but will always send you a s*** load of policies in email to prove you wrong .Ombudsman (at trisura if you escalate it to further steps) will listen to **** and will ignore you and anything you say or give proof I had worst experience , regret opening my claim with them . If you want proof how they harassed and left us to unsafe home . Text me , i have a full 13 page pdf made to show what a joke this all is.
            Read 6 More Customer Reviews

            Local BBB

            BBB Alberta and East Kootenay

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.