Business ProfileforDirect Heat / J&J Cleaning Services Ltd.

I've used this company for about 3 decades and always been happy with the service. I had them in today to look at a gas fireplace and while they were here to do a service of the other 2 gas fireplaces and the furnace. The technician was good and the work was fine. there were no part replaced and the units each were tidied up which took about 3 hours.I was surprised to see a bill just short of $900, nearly $300/ per hour. I paid it thinking it was my own fault for not asking before the work was done, but Id never had an experience like this before with the same work. Had I know I likely would have split the work into 2 separate visits to avoid large bill. It seems to me there ought to be some limit on this type of billing by the company. An example would be a reduced rate for more than 2 or 3 units in a single house since there are considerable efficiencies beyond what in factored on in their "add-on" rate. I cant see get my head around $300/hour to clean and tidy these units. I spoke with the company later and they explained their billing and rising costs. I accept that I did not ask ahead and that costs do rise but there is a point where it seems to touch on absurd and I think this rate should really have been curbed via some volume of work rate from the company to make this work reasonably affordable. ****** learned is be sure you know the rates, don't rely on past history.

Thank you for taking the time to share your review. When asked, we provide pricing at the time of booking. As you noted, we do add a discounted rate, our "add on" rate, when servicing more than one fireplace. We are very sorry to disappoint you. We are always striving for 5 stars. Thanks again for bringing this issue to our attention.