Business ProfileforThe Honda Way

So my experience started nice enough, the sales person was nice and the reviews looked good online so I decided to place trust in the Honda Way. My mistake lol! One of the things that this dealership advertises is a 159 point inspection so I thought that I would be safe. I ended up buying a used car for 54k. During the first week of owning it, I noticed that the front passenger window did not go up properly. I just bought the car so I called them to take a look because IMO they inspected it so window function is a basic function that should be checked. Now this is where the experience started to change. I bet a lot of their clients are regular people like me that put a lot of overtime hours to buy the car they want. I got no sympathy when I explained my situation. They should understand that buying a 54k car outright and finding something wrong with it would worry most normal people. Instead everyone I spoke to seemed more interested in telling me that I will have to pay 200 dollars for bringing my car in to be checked. I decided to get my car checked as I bought it at the dealership and they would know my history. After dropping my car off, I spoke to the general sales manager. He said that we would see how the repair played out. This gave me false hope that I should follow up with him afterwards. When I went to look for him, he was conveniently busy but was able to send another manager to tell me that their was nothing that they could do for me so I ended up getting burned for the fee. (I did see him in the showroom though and It seemed like he saw me) It’s okay though because it help me realize that money is more important than customer relations to the ***** Way. Yes, I got burned but will be purchasing my daughters and family’s vehicles from a another dealership. One that values repeat customers over their bottom line! USED CAR BUYERS BEWARE: 159 point inspection does not cover basic functions.