Business ProfileforSilkway Travel & Cruise
Additional business information
On December 12, 2022, BBB contacted the business concerning the absence of Merchant Requirements to include Refund and Return/Cancellation Policy to be clearly disclosed on the online website. BBB has received a number of complaints concerning difficulties getting refunds for trips that were cancelled. The business agreed to include in its advertisement; however, the business did not respond to BBB’s request for revisions.
Applicable section of the BBB Code of Advertising:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1328 4500 Kingsway, Burnaby, BC V5H 2A9
- BBB File Opened:
- 26/1/2000
- Business Management
- Kathy Ng, General Manager
- Contact Information
Principal
- Kathy Ng, General Manager
- Additional Contact Information
Fax Numbers
- (604) 468-8813Primary Fax
- (604) 879-8780Other Fax
Phone Numbers
- (604) 879-6018Other Phone
- (604) 637-2000Other Phone
- (604) 468-8813
Customer Complaints
16 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.