Business ProfileforRetro Teck Window Mfg. Ltd.

I hired the company to install windows and doors at my residence. There were defects and deficiencies with front entrance doors they installed in January 2023. The doors had dents, deformities, warped dental step trim, cracking and chipped paint, and missing trim surrounding the window *****. Some of the trim also fell off as it would not stick to the door. At the time of installation in January 2023, I told their salesman *********************** that I do not accept these front entrance doors as they are poor quality and defective and I ordered brand door new doors free of defect. Once I made them aware that I did not want these doors, their salesmen named *********************** avoided dealing with me to resolve this issue for almost one year. From that point forward in January 2023, I emailed, phoned, texted, and left messages at their office for **** to respond to my messages regarding what they are going to resolve the issues with these defective doors. He did not respond to any of these communications. During this period, I also emailed their general manager ***** and he never responded to my emails. Finally, I decided to use another name in the hopes that I would finally be able to get a hold him and was successful in Nov 2023. When *********************** realized who I really was he started fumbling his words and could not provide me with an explanation as to why he was unable to respond to my numerous communications. He then told me that they could not longer order the same type of doors to replace my defective front entrance doors and then stated my file was with the general manager named ***** and the owner ******* for consideration. In Dec 2023, the general manager contacted me and stated they could not order the same type of doors to replace my defective doors and then offered to allow me to keep the defective doors without paying the remainder owed. In his exact words from his email to me "we are offering you to keep all the doors and not demand the balance owing of $4,677.00."