Business ProfileforBorder Plumbing, Heating, Air & Electric

I was told I was paying for a part that cost 3000 CAD and given a non-itemized charge to sign. Prior to the service, I was told since I paid for a visit on the day before to repair (200 dollars) by the same company that did not work, I would only be charge a ‘transparent flat fee of 165/hour for diagnostic services’ by an employee called Peter over the phone prior to agreeing to have them conduct the repair. After this, I asked for an itemized receipt as I checked around and the part was significantly less than what I was told. They refused at first. Then the ops manager Jamie G******* contacted me with the part fee. It was 2000 dollars. I asked why my bill was 3089 dollars (plus 200 the day before) and he said the service fee was a flat fee regardless of how long. The competition only charges 160 for first hour and 110 for second. I asked and confirmed no other fees. 270 dollars for exactly 2 hour service is reasonable. Over 1000 for a 2 hour job IS EXCESSIVE and should be illegal. This company claimed to be transparent but was anything but that. I was promised 165/hour over the phone by Peter. I should only have been charge 330 dollars for the service. They lied to me. I was told the part was 3000 dollars- also a lie. I signed a non-itemized bill which was misleading and unethical. They won’t do anything about it. **** ******* *** ********* ** **** ********* ** ******* **** ** **** ** Please help me