Business ProfileforJag's Furniture & Mattress

Hi BBB,I am writing to formally express my dissatisfaction and file a complaint regarding an unresolved issue with my recent purchase from Jag's Furniture.On June 1, 2024, I placed an order for furniture at Jags, as evidenced by the attached advance slip. However, early the next morning, on June 2, 2024, I visited the store again and promptly requested to cancel my order due to the following reasons:1) My circumstances changed when a friend offered me some furniture they no longer needed, rendering part of my purchase unnecessary.2) During my interactions with Jag's staff, I found their demeanor to be rude and unprofessional, which negatively impacted my customer ************* Upon further comparison with other local retailers, I discovered that Jag's prices were higher than the market average. As a newcomer to ******, I was unaware of this discrepancy and would have reconsidered my purchase had I been better informed.4) I had requested delivery of the furniture by June 15, 2024, which the staff informed me was not possible. Immediately upon learning this, I reiterated my decision to cancel the order and requested a refund of my payment.Despite my timely cancellation request, I was informed that the order had already been processed and could not be canceled. On June 3, 2024, I attempted to resolve the issue in person but was unable to go and speak with the Owner as he was off. I went on June 4, 2024, and spoke with ********, the owner, who directed me to the salesperson, *****, who was unavailable for two days. Despite my willingness to accept an item of equivalent value in lieu of a refund, ******** adamantly refused to consider any resolution and retained my advance.I believe this situation constitutes unfair treatment and a refusal to accommodate a reasonable customer request. I am hereby formally requesting a full refund of the advance payment made on June 1, 2024.I look forward to your prompt response.Sincerely,*************************