Business ProfileforMurrayville Plumbing & Heating Ltd.

This team came to the condo I was selling on Sept 25 to fix a toilet loose on the flange. The person booking the appt, & the tech (& his protégé), were very polite/personable. I appreciated their description of the issue they fixed. No issues with service, I found them very lovely/friendly /reasonable. 5 days later, though the condo only occupied 2 of those 5 days, the toilet had come loose again. I was out of town, and my brother using the condo reported the issue. I rebooked a tech to come and asked about warranty, and was told "we will see what we can do". I was charged full price. The next tech that came was again personable. however full price was charged. I asked how I knew the fix was proper this time and he said "don't worry, I made it so it wont come loose again". I called the business and they said they talked to both techs, and told me the issue was that we either I used the toilet too soon after the first tech, or I abused it. 1. Used the toilet too soon- there was no instructions not to use it the first time-in fact, the protégé used it right after repair, not me. I had a ******** ******* appointment then a ferry to catch right after, so I went to the ***, used their facilities there and ran for a ferry. The condo was vacant and unused for 4 days after I left. The toilet was only used by their staff after the fix. 2. The second team member told me the toilet was used too soon (see #1) or abused due to users having weak leg/quad/knee strength. The only person who used the toilet after the fix was my ******** who is extremely fit, and just competed and placed in athletic competitions , and has 3x weekly personal training sessions where he he lifts, as well as running and biking each week. He is more fit that the average user, and has zero injuries. I never used the toilet. I feel some of this should have been warrantied. 675.15 for a flange repair is a lot.