We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Glenwood Label & Box Mfg. Ltd. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGlenwood Label & Box Mfg. Ltd.

            Paper Labels
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            117 15 Braid St

            New Westminster, BC V3L 5N7

            Visit Website
            (604) 522-6001

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 15/7/2020

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Glenwood Label Printing is a one-stop-shop graphic design center for all your label printing needs.

            Labels: provide custom labels of a broad range of products.  Have printed bath bomb labels, as well as put resources toward sticker printing, grocery label creation, and much more.

            Label Printers: If printing is a large part of your business, you might prefer to buy a label printer of your own that fits your needs which they have available.

            Packaging: customized packaging for your shipping needs, they create custom boxes, shipping labels, and packaging tape to strengthen your brand.

            Business Details

            This is a multi-location business.

            Find a Location

            Glenwood Label & Box Mfg. Ltd. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              117 15 Braid St, New Westminster, BC V3L 5N7
              BBB File Opened:
              28/6/1990
              Years in Business:
              55
              Business Started:
              1/1/1969
              Business Incorporated:
              28/2/1974
              Accredited Since:
              15/7/2020
              Alternate Business Name
              • Glenwood Labels
              Business Management
              • Kelly Lawrence, Vice President/Director
              • Darralyn Phelan, General Manager
              • Terry Lawrence, President/Director
              Contact Information

              Principal

              • Kelly Lawrence, Vice President/Director
              • Terry Lawrence, President/Director

              Customer Contact

              • Darralyn Phelan, General Manager
              • Terry Lawrence, President/Director
              Additional Contact Information

              Fax Numbers

              • (604) 522-8980
                Primary Fax
              • (866) 210-7342
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/06/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I ordered a printer on March 28, 2024 and paid via e-transfer to Glenwood Labels on April 12, 2024. I requested that I needed the printer by the end of April 2024. After some email exchanges, Glenwood said there was a slight delay and that the printer will be shipped out May 2, 2024. By May 6, 2024, I was still chasing the status of the printer. I told Glenwood that by May 8, 2024 if I do not have delivery of the printer that I would need a refund. On May 10, 2024, I heard nothing from Glenwood and I requested a refund. May 21, 2024 Glenwood said refund is being processed. I also called and was told the refund is delayed due to secondary supplier not refunded Glenwood. But I ordered and paid Glenwood, so I should not have to wait for the secondary supplier to issue refund before I get my refund from Glenwood.My last email to Glenwood did not receive a reply:Hi *******,I still have not received a refund for the printer.I ordered it and paid through Glenwood Labels, not from a secondary supplier. Since the printer could not be delivered in time for me to start my new label project, I asked for the cancellation and refund.This refund should not be dependent on your secondary supplier. Glenwood Labels should issue the refund.Even though I have been a customer since 2000 with **********************, this process of holding back my refund has left me feeling I need to find another supplier for my labels.If I do not see my refund in my account by the end of this week, then I will start a complaint to the BBB and I will start to contact another label supplier.Sincerely,*********************
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christopher B

              15/12/2023

              This company is a ****. Read all the reviews. They will take money and not send product for 3+ months claiming supply issues. Maybe they didn't pay their supplier?

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.