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          Ant Eparcel has 1 locations, listed below.

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            Business ProfileAnt Eparcel

            Express Shipping Services

            Current Alerts For This Business

            Pattern of Complaint:
            As of August 12, 2021 BBB files indicate that this business has a pattern of complaints concerning the following issues:

            Delivery Issue
            - Not receiving calls prior to the delivery (buzzer).
            - Tracking says the parcel has been delivered, but the consumers haven’t received it.
            - Refused to deliver to the certain spot.
            - Parcels are not delivered for no reason.
            - Throw a parcel at the door.

            Customer Service Issue
            - The website does not have the contact phone number.
            - The office is empty when the consumer goes to the address for a pick up.
            - No update from the business or no response. Emails are bounced back as the mailbox is full.
            - Consumers call the business but no one answers.
            - Delivery guy is rude and aggressive to the consumer.

            We offered Ant Eparcel the opportunity to address the above identified patterns. We did not receive their response.

            Alert:
            BBB received  Scam Tracker reports about Ant Eparcel, an express shipping company based in Richmond, BC. Consumers alleged that they paid for a delivery service but they never received the product.

            BBB reached out to the business with letters on January 20, 2021 and February 23, 2021 to confirm details about their business location, return/refund policies.  BBB also contacted the City of Richmond on March 16, 2021 to verify if there is a business licence connected to the company’s listed address.  However, the City does not have any records for this address.

            As of March 29, 2021, BBB has not received a response from Ant Eparcel. The website for the company, http://anteparcel.com/ is still active.

            Contact Information

            Richmond, BC V6V 2H9

            Visit Website

            Customer Reviews

            1.25/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            Richmond, BC V6V 2H9
            BBB File Opened:
            19/10/2020
            Business Started Locally:
            1/6/2020
            Business Incorporated:
            1/6/2020
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            23/10/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Im a loyal customer of ***** and I contacted their customer support team about a parcel being delivered but I never received it. It was meant to show up between October *****th. Still havent heard any updates from them but I would like either them to deliver asap or send a new shipment.
            Read More
            Read 1 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kelsea M

            05/05/2022

            I've had three deliveries with this courier. Two went relatively normally but there was one where they were unable to get into my building while I was at work. The courier did call me about it and I opted to pick it up from their local "warehouse" in my area. When I ******* their location, I noticed that it seemed to be located in a residential home and not a commercial property. This kind of made me feel uneasy so I made sure to have someone accompany me and I was glad that I did. The "warehouse" was in fact located in a residential home and from what I could see, was messy and there were packages strewn all over with little to no organization. Between my experience *** ***** ******* that I have seen regarding their locations, there is something that seems "off" with this courier and I would exercise caution if you have a delivery being sent through them.
            Read 3 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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